By Light Professional IT Services

Field Service Engineer I

By Light Professional IT Services

full-time

Posted on:

Origin:  • 🇺🇸 United States • Florida

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Job Level

Junior

Tech Stack

AssemblyCloudCyber SecuritySwitching

About the role

  • Use specialized training device computer software and/or hardware to develop, integrate and edit instructional text, audio, graphics, animation, and video for interactive presentations
  • Implement quality control and review and revision procedures throughout the courseware development process
  • Apply basic military technical knowledge to solve standard problems, follow detailed instructions, perform such tasks as supporting quality/ISO, security, and safety training programs
  • Ensure the systems and subsystems are fully operational and in compliance with Information Assurance and cybersecurity requirements, and systems are available for scheduled rotational support missions
  • Provide technical and training assistance to customers via phone, email, video conferencing, and on-site using simulations training systems in military and commercial markets
  • Provide instructional assistance in performing detailed and advanced product familiarization, equipment safety briefings, conduct After Action Reviews (AAR’s) and facilitate operational product training
  • Provide a positive customer service experience
  • Perform Customer Support Help Desk duties as required
  • Perform all functions required to maintain and repair Training Aids, Devices, Simulators and Simulations (TADSS) and equipment
  • Travel to customer locations to perform on-site preventive maintenance checks and services (PMCS), other maintenance and repair activities, install software and password updates
  • Troubleshoot to identify and isolate equipment faults, and perform corrective actions in accordance with technical guidelines, such as identify and use spare/repair parts to repair faults, research, select and/or order repair parts needed
  • Assist in or lead the instruction of customer personnel in the operation and maintenance of training products and/or modified training systems
  • Assist with product integration and testing of new software and hardware
  • Apply technical knowledge to resolve customer issues over the phone or through video communication
  • Facilitate New Equipment Training (NET) Courses and participate in the development of the course material
  • Conduct on-site installation of equipment, following established testing procedures to ensure proper working order
  • Examine training systems and subsystems to diagnose sources of trouble and provide preventative maintenance tips directly to customers
  • Prepare written synopsis of repair activities
  • Write new or modify existing maintenance work instructions and troubleshooting steps
  • Remove, dismantle, or partly dismantle training systems and/or components and perform repairs that mainly involve the use of hand tools
  • Document repair actions in an electronic tracking tool
  • May be required to support other devices and will be cross trained, as needed
  • Other duties as assigned

Requirements

  • High School diploma or higher education
  • One or more years’ experience in simulation, computer maintenance, electronics technology, personal computer repair and assembly or other closely related disciplines, to include facilitating training
  • Possess beginner knowledge of Microsoft Office Suite
  • Ability to read and analyze electronic schematics, wire diagrams, other mechanical and technical drawings
  • Ability to travel for extended periods of time domestic (CONUS) and international (OCONUS)
  • Ability to be “on-call” to include nights, weekends, and holidays
  • Understanding of computers, networks, switches, and other network equipment
  • Possess strong written and oral communication, including scheduling skills
  • Must be willing to work a flexible workweek
  • Must be a U.S. citizen
  • Must possess and maintain a valid U.S driver’s license, ability to be insured by company insurance, and U.S. Passport
  • Must be able to pass a background check to obtain a US government Common Access Card (CAC), and a classified security clearance