Customer Success Manager, Danish Speaker
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Customer Support Manager
Coople Switzerland
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £40,000 - £45,000 per year
Job Level
Junior
About the role
- Lead, motivate and manage the UK Customer Support team, ensuring high performance, engagement and professional development
- Oversee team scheduling and staffing, optimising resources to maintain efficiency
- Provide continuous coaching and mentorship, driving performance against KPIs and maintaining high CSAT scores
- Document, refine and automate team processes with the help of AI to enhance efficiency and service quality
- Provide hands-on support to the team in daily operations, with increased involvement during peak periods or staff absences
- Gather and relay customer feedback, collaborating with Operations, Commercial, Marketing and Product teams to improve customer experience
- Handle compliance escalations and direct cases to appropriate teams
- Recruit, onboard and train new team members to ensure smooth integration into roles
Requirements
- 1-2 years of team management experience in customer service or a related field
- Proven customer service experience in a B2B/B2C environment, ideally within a technology-driven business
- Strong customer orientation with a track record of meeting and exceeding performance targets
- Experience using AI to structure and improve workflows
- Excellent organizational skills with a structured and solution-oriented mindset
- Strong communication and objection-handling skills
- Experience with support ticketing systems is a strong plus
- Knowledge of HR processes is a strong plus
- Based in/able to work from London office (near Old Street Station) with hybrid setup (minimum two days/week)
- Availability for occasional Saturday/Sunday and bank holiday work as required
