Coople Switzerland

Customer Support

• Respond to customer queries via phone, email and chat in a timely and professional manner
• Trouble shoot and resolve customer issues ensuring a positive customer experience
• Collaborate with other departments to escalate and resolve complex issues
• Management of customer engagement tool
• Collection of customer feedback on our platform to support further development by the Product and Marketing teams

Customer Support Specialist, German-speaking

Payroll

• Assist with the monthly payroll processing for our external employees in Switzerland
• AHV registrations and handling of family allowances
• Process absences due to illness, accident, military service, maternity and paternity leave
• Submit new hires, terminations and changes to the pension fund
• Withholding tax filings and invoice verification
• Handle and review wage garnishments, salary advances and retroactive payments
• Prepare employment references and certificates
• Support the preparation of wage statements and year-end closing tasks, and assist with audits
• Optimize work processes within the department

Payroll Assistant – temporary

General

• Büroalltag reibungslos organisieren
• Ordnung und Sauberkeit in Küche, Meetingräumen und Gemeinschaftsbereichen
• Büro für Meetings und Veranstaltungen einrichten
• Postverwaltung und Organisation der Firmenwagen
• Administrative Aufgaben übernehmen
• Sicherheitskonzept des Büros unterstützen

Customer Support Specialist, German-speaking

Payroll Assistant – temporary

Office Coordinator