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Coople Switzerland

Customer Support Specialist, German-speaking

Coople Switzerland

Customer Support Specialist supporting our German-speaking market in Switzerland. Responding to queries and collaborating with teams remotely from the UK.

Posted 7/4/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSenior💰 £31,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service with a focus on resolving issues and enhancing customer experience. Proficient in using customer engagement tools and collaborating effectively within a remote team environment.

Highest-signal resume keywords
Native-Level GermanCustomer Service ExperienceDigital SavvinessExcel ProficiencyIntercom Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer ServiceIssue ResolutionCustomer Engagement ManagementData CollectionExcelPowerPoint
Soft Skills
Excellent CommunicationTeam Player
Tools & Technologies
IntercomAI Tools
Industry Keywords
Customer FeedbackRemote Team Collaboration

About the role

Key responsibilities & impact
  • Respond to customer queries via phone, email and chat in a timely and professional manner
  • Trouble shoot and resolve customer issues ensuring a positive customer experience
  • Collaborate with other departments to escalate and resolve complex issues
  • Management of customer engagement tool
  • Collection of customer feedback on our platform to support further development by the Product and Marketing teams

Requirements

What you’ll need
  • Native-level German both spoken and written is required
  • Experience in customer service or similar customer-oriented jobs
  • Digitally savvy, with a clear openness towards using AI tools
  • Good knowledge of Excel, Powerpoint
  • Experience of Intercom a plus
  • Team player with excellent communication skills, and the ability to thrive working in a remote team

Benefits

Comp & perks
  • Occasional travel costs covered for visits to Zürich