Customer Support Specialist, German-speaking

Coople Switzerland

Customer Support Specialist supporting our German-speaking market in Switzerland. Responding to queries and collaborating with teams remotely from the UK.

Posted 7/4/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSenior💰 £31,000 per yearWebsite

About the role

Key responsibilities & impact

Respond to customer queries via phone, email and chat in a timely and professional manner
Trouble shoot and resolve customer issues ensuring a positive customer experience
Collaborate with other departments to escalate and resolve complex issues
Management of customer engagement tool
Collection of customer feedback on our platform to support further development by the Product and Marketing teams

Requirements

What you’ll need

Native-level German both spoken and written is required
Experience in customer service or similar customer-oriented jobs
Digitally savvy, with a clear openness towards using AI tools
Good knowledge of Excel, Powerpoint
Experience of Intercom a plus
Team player with excellent communication skills, and the ability to thrive working in a remote team

Benefits

Comp & perks

Occasional travel costs covered for visits to Zürich

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer ServiceIssue ResolutionCustomer Engagement ManagementData CollectionExcelPowerPoint

Soft Skills

Excellent CommunicationTeam Player