Senior Employee Relations Manager
Thermo Fisher Scientific
Senior Account Manager, Healthcare – Payers
CookUnity
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $95,000 per year
Job Level
Senior
About the role
- Serve as the primary post-sale contact for new healthcare clients
- Lead onboarding and implementation of MTM programs, coordinating across internal teams (ops, culinary, tech, customer support)
- Develop detailed launch plans, timelines, and training materials tailored to client workflows
- Ensure a smooth handoff from AE to AM with full context of client goals and delivery requirements
- Manage day-to-day relationships across a portfolio of healthcare clients
- Monitor account health, proactively flag risks, and identify opportunities for optimization
- Track program performance (e.g. utilization, adherence, satisfaction) and share regular reports
- Lead renewal conversations in partnership with AEs, identifying expansion opportunities
- Act as the voice of the client internally by partnering closely with ops, product, culinary, and marketing to improve service delivery and customer experience
- Help shape playbooks and best practices for onboarding and AM as we scale the healthcare team
- Support compliance, billing, and reporting requirements across different payers and programs
Requirements
- 4–6+ years of experience in client-facing roles within healthcare, digital health, benefits, or food-as-medicine companies
- Experience with Medicaid/Medicare required; familiarity with self-insured employer models is a strong plus
- Experience leading onboarding and managing strategic accounts with multiple stakeholders
- Exceptional project management, communication, and relationship-building skills
- Startup mentality: scrappy, proactive, and comfortable building from 0 → 1
- Mission-aligned: passionate about improving health outcomes through food
Benefits
- Health Insurance coverage
- 401k Plan
- We grow, you grow: Stock Options Plan granted on Day 1
- Eligible for a bi-annual performance bonus
- Unlimited PTO
- 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical
- Paid Family leave
- Compassionate Leave: 3-5 days each time the need arises
- A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly
- Wellness perks: access to fitness subsidies to build a healthy lifestyle
- Personalized Spanish coach
- Awesome opportunity to join a company that is looking to change how we eat and how chefs work!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementaccount managementonboardingprogram performance trackingrisk identificationreporting
Soft skills
communicationrelationship-buildingleadershiporganizationalproactive
