Convey

Account Manager

• Expand and support strategic partnerships while owning partner success
• Conduct QBRs and provide account support
• Create impactful marketing assets like case studies, APIs, and sales collateral
• Collaborate cross-functionally with Marketing, Revenue Operations, Accounting, and Legal to ensure partner success

Partner Manager

Technical Account Manager

• Act as primary technical liaison, providing real-time updates and issue resolution.
• Troubleshoot and resolve customer cases, file processing delays, and system performance issues.
• Coordinate with Cloud Ops and Engineering to execute customer tasks and resolve technical issues.
• Support Customer Success Managers in QBRs, executive presentations, and account strategy.
• Track customer enhancements, deliver reports/dashboards, and monitor incident response.
• Lead training/workshops to improve customer knowledge of products.

Technical Program Manager

• Lead large-scale R&D and product programs spanning backend services, APIs, cloud infrastructure, and security
• Run Scrum of Scrums across multiple agile teams, managing cross-team dependencies and delivery risk
• Own end-to-end execution of platform migrations, architectural changes, and major feature rollouts
• Drive customer-facing enterprise implementations and multi-quarter delivery plans
• Establish and evolve program management standards, operating rhythms, and delivery frameworks
• Translate product and business objectives into executable technical roadmaps
• Partner closely with engineering leadership, architects, and product managers to align on architecture, sequencing, and tradeoffs
• Track delivery using metrics, dashboards, and KPIs (velocity, throughput, cycle time, risk, dependencies)
• Identify bottlenecks across development, QA, cloud ops, and security—and drive resolution with data
• Lead executive-level technical reviews, clearly communicating status, risk, and mitigation plans
• Mentor and grow program management talent while leading through influence across teams

Partner Manager

Technical Account Manager

Senior Technical Program Manager