Convey

Technical Project Manager

• Own and drive key delivery KPIs including revenue targets, utilization, cycle time, CSAT, budgets, and profitability.
• Lead both project management and technical onboarding activities for customer implementations across the Message Broadcast product suite.
• Gather requirements, translate them into actionable deliverables, and collaborate with internal technical teams.
• Work directly with Implementation Specialists, architects, developers, Cloud Ops, and QA to deliver high-quality solutions on time, in scope, and within budget.
• Identify, manage, and escalate risks, issues, dependencies, and impediments.
• Manage customer project plans, SOWs, scope, budgets, revenue recognition, resource allocation, and acceptance of deliverables using a PSA tool.
• Review/approve timesheets and ensure accurate project tracking.
• Control scope changes and partner with Sales on change requests and project documentation.
• Break down project requirements and produce high-level estimates for various project types.

Billing Specialist

• Own and manage the full billing cycle and month-end close activities.
• Streamline and oversee specialized revenue streams with precision.
• Partner cross-functionally to document and enhance accounting processes.
• Support audits and assist with ad-hoc finance initiatives.
• Identify and drive continuous improvements across systems and controls.
• Contribute to special projects that shape the future of our accounting function.

Account Executive

• Drive new business and revenue growth within key enterprise accounts.
• Prospect, qualify, and generate leads through networking, events, and outreach.
• Build trusted relationships with C-level and senior decision-makers.
• Collaborate with Product and Technology teams to deliver tailored, consultative solutions.
• Present and demo Convey’s products to address client-specific challenges.
• Negotiate and close contracts while ensuring customer success.
• Maintain a strong pipeline and accurate forecasting in Salesforce.

Enterprise Sales Executive

• Lead end-to-end project delivery, owning timelines, requirements, risks, and stakeholder communication
• Partner closely with clients and engineering teams to translate business needs into scalable technical designs system behavior
• Conduct API testing and validation using tools like Postman to ensure integrations function as expected
• Manage cross-functional delivery teams, ensuring alignment, transparency, and high-quality outcomes
• Serve as the technical point of contact—able to dive into details, troubleshoot issues, and guide teams toward resolution

Senior Technical Project Manager

IT Support

• Configure, deploy, and maintain laptops/workstations (Windows & macOS)
• Manage mobile devices and applications through MDM tools
• Install, update, and troubleshoot software, OS patches, drivers, and performance issues
• Support and maintain office hardware including printers and peripherals
• Provide hands-on assistance with hardware, software, authentication, and business apps
• Assist with remote/hybrid setups and ongoing tech support
• Resolve help desk tickets with an emphasis on speed, accuracy, and customer service
• Support widely used applications like Microsoft Office, Slack, Atlassian, and Adobe Creative Suite
• Research emerging tools and technologies to enhance IT processes
• Assist in maintaining cybersecurity controls (firewalls, endpoint protection, encryption, etc.)

Technical Project Manager

Billing Specialist

Enterprise Sales Executive

Senior Technical Project Manager

Lead IT Administrator