VP of Professional Services

Convey

VP of Professional Services at Convey, leading implementation and onboarding for enterprise SaaS solutions. Requires PMP certification and extensive experience in SaaS environments.

Posted 5/11/2026full-timeRemote • 🇺🇸 United StatesLead💰 $160,000 - $200,000 per yearWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Develop and implement program and project standards, SLA’s, metrics, KPI’s, documentation, communication, training and adoption of all program/project management processes
Oversee the management of technical implementation projects to ensure the technology and processes implemented will scale effectively and support the needs and growth of the organization
Utilize a hands-on approach to step in and directly manage enterprise projects through the implementation lifecycle
Directly manage a team of Technical Project Managers and/or Program Managers and define success criteria/metrics within the project management practice
Drive resource allocations, project margins and revenue
Lead a weekly forecasting call and provide updates on weekly planned vs forecasted revenue
Host training and formalized lessons learned/postmortems to ensure all learns are applied to future programs/projects
Ensure all programs and technical projects are executed in accordance with standardized methodology, ensuring value delivery is efficient and aligned with organization policies and SLA’s
Create effective resource allocation/capacity planning and staffing processes to support business and technology growth
Utilize project plans, status reports, proactive risk and change management, budgeting tools and scope management to ensure projects are delivered on time, with high quality and within budget and scope
Formulate project goals, identify key stakeholders, and manage relationships by establishing a clear stakeholder communication plan (project reports, summaries, and steering committees)
Establish criteria for successful project delivery and ensure standards are met as it relates to all project phases including planning, design, configuration, validation, deployment and hypercare
Maintain Project Management & onboarding documentation in a formalized structure aligned with organization policies
Directly manage project activities through project plans and project management best practices, assign tasks to cross functional matrixed resources, provide guidance to personnel responsible for specific functions or phases of the project and manages risk
Develop policies, procedures, and guidelines for the management of all aspects of IT projects and project administration
Effectively drive resolution of escalations with the appropriate customer and internal resources, partner cross-functionally with both internal and external business stakeholders to ensure deliverables are met
Help build a best-in-class international Professional Services team via documentation creation, process improvements, and training
Achieve core KPI goals set in the areas of project commencement, cycle time, revenue, CSAT, and utilization

Requirements

What you’ll need

7+ years leading Professional Services or Implementation teams in SaaS environments
PMP Certification required
Strong experience leading enterprise SaaS and/or on-prem software implementations
Six Sigma or process improvement experience preferred
Proven success managing complex cross-functional projects and teams
Strong operational, financial, and strategic planning skills
Excellent communication and stakeholder management abilities
Experience in Energy & Utilities is a plus

Benefits

Comp & perks

Fully covered Medical, Dental, and Vision coverage for employees
Cost share for dependents
401(K) plan with company match
Fully covered STD/LTD
Employee Assistance Program (EAP)
Paid Maternity Leave
12 weeks of paid parental leave for birthing parent
Paid Paternity Leave
Flexible PTO policy - We trust employees to manage their time effectively and take time off as needed to maintain a healthy work-life balance. Discretionary time off is unlimited, subject to manager approval and business needs.
12 paid holidays throughout the year, including winter recess for all employees between December 25th-January 1st
On-site gym available for free use in Denver, CO for employees based in the Denver area

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementSLAKPIresource allocationcapacity planningbudgetingrisk managementchange managementprocess improvementdocumentation

Soft Skills

leadershipcommunicationstakeholder managementteam managementproblem resolutiontrainingcollaborationstrategic planningoperational planningforecasting

Certifications

PMP CertificationSix Sigma