Operations Center Specialist

Convey

Operations Center Specialist responsible for monitoring and responding to incidents across critical services. Join our team to ensure system reliability in a 24x7 environment in the Philippines.

Posted 4/27/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 ₱300,000 - ₱325,000 per yearWebsite

Tech Stack

Tools & technologies

AWS

About the role

Key responsibilities & impact

Monitor real-time alerts and dashboards (AWS CloudWatch, Datadog, SQS, alert channels)
Acknowledge and respond to automated alarms within SLA
Perform initial incident assessment and impact analysis
Escalate issues to Tier 2 teams with clear, actionable context
Follow established SOPs and incident response runbooks
Access servers via approved, read-only SSH
Analyze application and system logs to identify error patterns and anomalies
Capture evidence (logs, screenshots, timestamps) during incidents

Requirements

What you’ll need

Vocational or college-level education
Experience in technical support or customer service
Strong problem-solving and communication skills
Familiarity with operating systems and basic troubleshooting
Ability to stay calm and methodical during incidents
Comfortable working rotating shifts (including weekends/holidays)
Ability to follow structured processes and SOPs

Benefits

Comp & perks

Fully covered Medical, Dental, and Vision coverage for employees
Cost share for dependents
401(K) plan with company match
Fully covered STD/LTD
Employee Assistance Program (EAP)
Paid Maternity Leave
12 weeks of paid parental leave for birthing parent
Paid Paternity Leave
Flexible PTO policy - We trust employees to manage their time effectively and take time off as needed to maintain a healthy work-life balance. Discretionary time off is unlimited, subject to manager approval and business needs.
12 paid holidays throughout the year, including winter recess for all employees between December 25th-January 1st
On-site gym available for free use in Denver, CO for employees based in the Denver area

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

incident assessmentimpact analysislog analysistroubleshootingSSH accessalert monitoringSLA managementSOP adherenceAWS CloudWatchDatadog

Soft Skills

problem-solvingcommunicationcalmness under pressuremethodical approachcustomer serviceteam collaborationclear escalationattention to detailadaptabilitytime management