Campaign Manager
Telesales Gurus
Senior Business Operations Associate
Control Risks
full-time
Posted on:
Origin: • 🇿🇦 South Africa
Visit company websiteJob Level
Senior
About the role
- Serve as the first point of contact for client task management, processing and recording client orders in our internal system
- Escalate unclear or complex requests to the appropriate stakeholders and support the team with day-to-day operational tasks
- Maintain and regularly update client-specific and general project trackers
- Assist with accurate preparation of client invoices and review incoming invoices
- Generate internal and external reports on database usage
- Manage the subcontractor purchasing process, including verifying data accuracy for purchase orders and supplier invoices
- Contribute to the continuous improvement of purchasing and expense processes
- Take operational ownership of key aspects of client delivery, including implementing contingency plans when needed
- Draft and manage clear written communications with external stakeholders
- Escalate technical issues and proposed solutions through appropriate channels in a timely manner
- Maintain accurate and up-to-date client records and service tracking
- Provide usage and performance reports and key project details to clients as required
Requirements
- Excellent face-to-face communication skills
- Strong track-record of problem solving, including in a multi-stakeholder environment
- Experience in Microsoft Office – especially Excel
- Experience in SharePoint and Microsoft Teams
- Attention to detail
- Excellent time management and prioritisation
- Confident to raise concerns and discuss solutions
- Customer service and/or customer complaints experience (preferred)
- Experience communicating remotely across jurisdictions via video call (preferred)
- Education or work experience in compliance or business intelligence sector (preferred)
- Prior experience of using internal enterprise systems (preferred)
