Client Trainer II – Fixed Ops
Cox Enterprises
Field Operations Supervisor
Continental
full-time
Posted on:
Location: Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $58,000 - $60,000 per year
Job Level
Mid-LevelSenior
About the role
- The Field Operations Supervisor is responsible for overseeing daily route operations, and ensuring efficient daily coverage for market servicing. This role requires strong communication and problem-solving skills to address operational challenges, support Drivers and Merchandisers, and maintain compliance with standard operating procedures (SOPs).
- Monitor warehouse areas for left-behind products and notify drivers/RBMs.
- Manage jumper schedules, coverage assignments, and service rotations.
- Coordinate with RBMs on call-offs, route adjustments, and operational needs.
- Track and communicate real-time issues to relevant teams.
- Conduct market visits to ensure SOP compliance and gather client feedback.
- Oversee market refreshes, inventory alignment, and equipment checks.
- Train and support new merchandisers and RBMs on best practices.
- Lead market tours for employees from other divisions.
- Prepare and distribute weekly route, service, and Saturday schedules.
- Maintain training materials and route documentation.
- Provide updates on procedural changes to merchandisers.
Requirements
- Experience in route operations, logistics, or field supervision preferred; Strong organizational and problem-solving skills; Excellent communication and leadership abilities; Ability to work in a fast-paced environment and manage multiple priorities; Proficiency in scheduling and operational planning; Willingness to travel for market visits and team support; Willingness to get a Chauffeurs license (if applicable); Ability to acquire a DOT physical.
