Continental Finance Company

Infrastructure Engineer

• Focus on the technology side of change, including system processes and technologies
• Maintain documentation (Runbooks, How To, SOPs, etc)
• Develop project strategies and plans, including stakeholder assessment
• Lead/facilitate meetings with clients to ensure an understanding of the current company culture and goals
• Perform additional duties as assigned

Cloud Infrastructure Engineer

Security Engineer

• Own the technical execution of the cybersecurity program
• Provide leadership to a team of cybersecurity engineers, including performance coaching, workload prioritization, and professional development
• Design and operate security controls across AWS environments
• Implement and maintain IAM, encryption, secrets management, and network security
• Define and enforce secure API and application security standards
• Integrate security tooling into CI/CD pipelines (SAST, DAST, dependency scanning)
• Perform threat modeling, vulnerability assessments, and remediation
• Monitor security events and lead technical incident response
• Support SOC 2, PCI DSS, and related audit and compliance activities
• Conduct security reviews of vendors, partners, and third-party integrations
• Act as a security subject-matter expert and advisor to engineering teams

Lead Cyber Security Engineer

Operations

• Responsible for execution of project tasks outlined by the mentor
• Directly assist the Vendor Relations Manager in reviewing, documenting, and enhancing contact center performance management procedures
• Support the development of a comprehensive catalog of contact center performance management procedures
• Observe and document real-life execution of vendor performance processes, including communication with and management of vendor personnel
• Assist in analyzing vendor and contact center performance data to ensure procedures are accurate and effective
• Support continuous improvement efforts by identifying gaps, inconsistencies, or opportunities within existing procedures
• Utilize Power BI to review and support performance reporting and documentation efforts
• Collaborate with internal stakeholders to ensure procedures align with operational and performance goals
• Assist in documenting findings, recommendations, and finalized performance management procedures

Operations Intern

Accounting Manager

• Support our accounting team and gain real-life exposure to accounting duties
• Assist with financial reporting & month-end GL process
• Evaluate use cases on existing processes to expand the use of AI tools (Chat GPT)
• Understand how an accounting department runs in a corporate setting
• Monitor budgets and report on results
• Execute project/tasks outlined by the mentor
• Complete weekly reports and project summaries
• Provide innovative ideas and solutions
• Stay updated with technical developments in accounting
• Analyze data and collaborate across functions

Accounting Intern

QA Engineer

• Support process- and audit-focused quality assurance initiatives within the Operations team
• Conduct quality audits using established QA checklists and defined procedures
• Document audit findings, exceptions, and control gaps with a high level of accuracy and detail
• Maintain exception logs and assist with trend analysis to identify recurring issues and process risks
• Support root-cause analysis efforts and assist in developing recommended corrective actions
• Assist with maintaining and updating standard operating procedures, control documentation, and audit logs
• Participate in internal audits and assist with testing process changes
• Support risk mitigation and continuous improvement initiatives across operations

Quality Assurance Intern

Call Center Representative

• Responsible for execution of the project/tasks outlined by the mentor
• Support the implementation and optimization of AI-driven solutions within contact center technologies
• Research and evaluate AI use cases to improve contact center operations and customer experience
• Assist with configuration, testing, and validation of AI features within enterprise contact center platforms
• Analyze contact center performance data and metrics to identify trends, insights, and improvement opportunities
• Collaborate with internal stakeholders to identify opportunities where AI and automation can enhance operational efficiency and call quality
• Complete weekly reports and summaries outlining project progress, findings, and deliverables
• Meet daily with a mentor to review project status, reports, and address questions
• Support the department and company by providing innovative ideas, solutions, and an outside perspective
• Assist in documenting findings, recommendations, and process improvements related to AI-driven enhancements

Contact Center Technology Intern

• Execute assigned QA projects and tasks under the guidance of a mentor
• Prepare and submit weekly status reports summarizing testing activities, progress, and deliverables
• Meet regularly with a mentor to review project status, test results, and address questions
• Support the department and organization by contributing innovative ideas, process improvements, and an external perspective
• Assist with documenting and refining business and functional requirements, including user stories, to support test planning
• Collaborate with business stakeholders, product owners, and development teams to understand requirements and define quality expectations
• Support software testing efforts by creating, executing, and maintaining test cases; validating functionality against requirements; and identifying and documenting defects
• Perform system analysis on existing applications to support test coverage and integration of new requirements
• Participate in active projects, collaborate with the development team, and gain hands-on exposure to multiple phases of the software development lifecycle

Data Scientist

• Apply statistical methodologies and frameworks to support data analysis and project work
• Utilize Python and SQL for data extraction and manipulation
• Work under supervision to analyze credit bureau data and develop a tool for creating custom attributes, with opportunities to explore solutions using the CFC ChatGPT subscription
• Execute projects and tasks as outlined by the mentor, ensuring timely and accurate completion
• Prepare and submit weekly reports summarizing project progress and deliverables
• Meet daily with a mentor to review project status, reports, and address questions
• Contribute to the department and organization by providing innovative ideas, solutions, and an external perspective

Data Science Intern

Business Analyst

• Review existing third-party risk management policies, procedures, and documentation related to vendor onboarding, assessment, and ongoing monitoring
• Conduct a structured inventory of third-party vendors by partnering with cross-functional teams, including Compliance, IT, Legal, Accounting, Data Science, Credit Risk, Operations, and Marketing
• Analyze vendor risk profiles, including data access, cybersecurity controls and regulatory compliance
• Review vendor due diligence materials to identify risk themes, gaps, and improvement opportunities
• Benchmark current third-party risk management practices and regulatory expectations for fintech and credit card issuers
• Identify high-risk or duplicative vendor relationships and develop recommendations to strengthen oversight, monitoring, and cost efficiency
• Prepare and present findings and recommendations to Compliance Leadership and executive stakeholders

Third Party Risk Management Analyst Intern

Systems Engineer

• Execute assigned projects and tasks as outlined by the mentor
• Prepare and submit weekly project reports and summaries outlining progress and deliverables
• Meet regularly with a mentor to review project status, reports, and address questions
• Support the department and broader organization by contributing innovative ideas, solutions, and an external perspective
• Assist with documenting and refining business and functional requirements, including user stories
• Collaborate with business stakeholders and product owners to gather and analyze requirements and help define solutions that deliver value to customers
• Document process flows and participate in design sessions to translate technical designs into effective product solutions
• Perform system analysis on existing applications and recommend approaches for integrating new requirements into current software products
• Participate in active projects, collaborate with the development team, and gain hands-on exposure to multiple phases of the software development lifecycle

Business Systems Analyst Intern

• Execute assigned projects and tasks as outlined by the mentor
• Complete weekly reports and summaries outlining project progress, analysis, and deliverables
• Meet daily with a mentor to discuss projects, reports, findings, and questions
• Support the department and company by providing innovative ideas, solutions, and an outside perspective
• Support initiatives related to AI usage within Operations and database management
• Analyze operational data based on provided criteria and business requirements
• Develop and document recommendations for process improvements
• Clearly articulate findings through written documentation, reports, and a final project presentation
• Assist in the development of project solutions while monitoring and auditing processes to ensure seamless operational execution

Operations Analyst Intern

Financial Planning and Analysis

• Build financial models using historical data and providing forecasts based on various industry-related operating metrics
• Identify the key financial and non-financial risks, recommending actions for mitigation of those risks
• Communicate data-driven insights through analysis, reporting, and data visualization
• Responsible for identifying data gaps, emerging data sources, and improving national accounting standards
• Perform other duties as assigned

Financial Modeling Intern

Project Manager

• Responsible for execution of project tasks outlined by the mentor
• Work with Project Management and Operations Product Analyst teams on initiatives from an end-to-end project lifecycle perspective
• Support cross-functional projects by assisting with planning, coordination, tracking, and documentation activities
• Gain exposure to the day-to-day operations of the Project Management Office (PMO) across multiple teams
• Assist with gathering project updates, milestones, and deliverables from stakeholders
• Complete weekly reports and summaries outlining project progress, activities, and outcomes
• Participate in daily touchpoints with a mentor to review project status, reports, and questions
• Collaborate with department leads to understand how projects move from initiation through delivery
• Support the department and company by providing innovative ideas, solutions, and an outside perspective

Project Management Intern

Software Engineer

• Support our IT team
• Get real-life exposure to the daily duties of the department
• Spend the summer as a valued member of their respective team, learning business skills and assisting with a variety of projects that have an impact on the business operations.
• Complete a final project that will be an overview of activities, tasks, and experiences throughout the 10-week program.
• Responsible for execution of the project and tasks outlined by the mentor
• Complete weekly reports summarizing project progress and deliverables
• Meet regularly with a mentor to review projects, reports, and address questions
• Support the department and organization by contributing innovative ideas, solutions, and an external perspective
• Perform technical tasks, including software development, SQL queries, and other duties as required within the technology department
• Participate in a structured, cross-functional IT project planned, developed, and delivered over a 9-week period, culminating in a final report to the Executive Team in week 10
• Collaborate with a multi-departmental team, including Business Systems Analysts and Quality Assurance, contributing to a project with a user interface, service layer, and database components
• Gain experience working alongside other IT interns to simulate a comprehensive, real-world software development lifecycle experience

Software Development Intern

IT Support

• Hire, onboard, train, and mentor IT Support Specialists
• Ensure adherence to SLAs, KPIs, and service standards
• Promote “white glove” or high-touch support for end users
• Conduct performance reviews, coaching, and corrective actions as needed
• Lead and manage daily service desk activities, including incident, request, and escalation management
• Maintain documentation (Runbooks, How To, SOPs, etc) and seek opportunities within the department to improve operational awareness and efficiencies
• Drive adoption and proficiency of changes within the organization in accordance with ITIL Framework
• Develop project strategies and plans, including stakeholder assessment, communications to ensure the timely execution of the Tech Operations teams’ objectives
• Manage support tickets efficiently while maintaining accurate and detailed documentation
• Lead/facilitate meetings with clients to ensure an understanding of the current company culture and goals
• Perform additional duties as assigned.

Cloud Infrastructure Engineer

Lead Cyber Security Engineer

Operations Intern

Accounting Intern

Quality Assurance Intern

Contact Center Technology Intern

Quality Assurance Intern

Data Science Intern

Third Party Risk Management Analyst Intern

Business Systems Analyst Intern

Operations Analyst Intern

Financial Modeling Intern

Project Management Intern

Software Development Intern

IT Support Manager