Continental Finance Company

General Counsel

• Lead and manage litigation matters from inception through resolution, including conducting legal research and analysis, coordinating case reviews with the Legal team, and ensuring adherence to case strategy and management timelines
• Engage and collaborate with outside litigation counsel as needed and maintain litigation reporting and metrics to support effective case management
• Draft, review, and file pleadings with the appropriate forums and represent the company at arbitration hearings as required
• Research, draft, and review legal documents, including correspondence with opposing and outside counsel, responses to subpoenas, and complaint responses
• Develop comprehensive knowledge of the company’s business processes, products, and systems and serve as a legal resource to internal stakeholders on matters related to marketing, loan servicing, and applicable consumer protection laws
• Conduct ongoing research on applicable federal and state laws governing the collection and servicing of consumer loan accounts and apply that knowledge to day-to-day legal guidance
• Monitor new and evolving consumer regulations, distill key changes into clear and actionable summaries, and communicate updates to the Legal Department for distribution to relevant stakeholders
• Collaborate with cross-functional teams to understand business requirements and support the review and drafting of contract terms
• Communicate effectively with senior leadership and business partners on significant legal projects and emerging issues
• Partner with colleagues across the Legal team to deliver practical, forward-looking guidance on new and existing business initiatives
• Manage and execute projects, assignments, and other deliverables as directed by Legal team leadership.
• Perform additional duties as assigned.

Corporate Counsel

Customer Support

• Focus on the technological side of change, including changes to system processes, infrastructure/application systems, and technologies
• Create and deliver strategies and plans to help employees maximize the adoption of innovative programs utilizing effective communication/troubleshooting skills
• Continually improve our infrastructure architecture as technology and industry standards evolve
• Participate in audits & security reviews, providing required IT documentation and/or information
• Perform technical troubleshooting through diagnostic techniques to determine the best solutions
• Maintain documentation (Runbooks, How To, SOPs, etc.) and seek opportunities to improve operational awareness
• Drive adoption for continuous improvements in accordance with ITIL Framework
• Develop project strategies and plans for timely execution of the Tech Operations teams’ objectives
• Perform regular maintenance activities in accordance with Compliance and Regulatory guidelines
• Troubleshoot and maintain the infrastructure
• Assist with implementations on-premises and in the cloud
• Lead/facilitate meetings with clients to ensure understanding of company culture and goals
• Perform additional duties as assigned
• Assist management in leading the team and aligning to company goals

Senior Infrastructure Support Specialist

Software Engineer

• Responsible for execution of the project and tasks outlined by the mentor
• Complete weekly reports summarizing project progress and deliverables
• Meet regularly with a mentor to review projects, reports, and address questions
• Support the department and organization by contributing innovative ideas, solutions, and an external perspective
• Perform technical tasks, including software development, SQL queries, and other duties as required within the technology department
• Participate in a structured, cross-functional IT project planned, developed, and delivered over a 9-week period, culminating in a final report to the Executive Team in week 10
• Collaborate with a multi-departmental team, including Business Systems Analysts and Quality Assurance, contributing to a project with a user interface, service layer, and database components
• Gain experience working alongside other IT interns to simulate a comprehensive, real-world software development lifecycle experience

Software Development Intern

Systems Engineer

• Engage with the business and product owners to gather and analyze requirements to define solutions that deliver outstanding value to our customers
• Work closely with the development team and QA analysts to ensure solutions being delivered meet the needs of the business and our customers
• Develop user stories, acceptance criteria and screen mockups that effectively communicate requirements to the rest of the development team
• Participate in sprint rituals such as backlog grooming, sprint planning, daily standups, and retrospectives
• Play an active role in the continuous improvement of our software delivery processes

Business Systems Analyst

QA Engineer

• Review, monitor, and analyze contact center vendor performance
• Assist with the management of AI-powered speech analytics platform
• Provide insights and drive improvements based on data analysis
• Ensure compliance with industry standards in call monitoring
• Oversee call monitoring activities and report trends to management
• Engage in calibration sessions for vendor evaluations

Quality Assurance Monitor

• Design, code, test, debug, and support Web and Winform applications using a variety of Microsoft technologies, including .Net, C# and SQL Server as well as front-end frameworks such as React.js
• Perform systems analysis to understand business processes and needs, and design product solutions to satisfy business requirements
• Design, develop, and unit test applications in accordance with established standards
• Develop, refine, and tune integrations between applications
• Analyze and resolve technical and application problems
• Support and maintain applications and systems currently in production
• Learn new technologies and keep abreast of existing technologies and apply these to a variety of projects as applicable
• Research and evaluate a variety of software products to support business needs & initiatives.

Junior Application Developer

Business Intelligence Analyst

• Support financial statement preparation for all entities with supporting financial reporting analytics.
• Assist with management reporting, key performance indicators, and investor presentations.
• Prepare and review complex accounting transactions and estimates for posting to the general ledger.
• Liaise with external auditors and prepare audit documentation upon request.
• Research technical accounting literature and update accounting policy documentation as needed.
• Perform processing of functional and benefits expense allocations, monthly accruals, and fixed assets depreciation.
• Maintain records, files and reconcile accounts.