Customer Experience Specialist

Continental Finance Company

Customer Experience Specialist at a fintech company resolving inquiries from regulatory agencies and providing exceptional customer service. Collaborating across departments and identifying process improvements in hybrid work setting.

Posted 6/27/2026full-timeBuffalo • New York • 🇺🇸 United StatesMid-LevelSenior💰 $24 per hourWebsite

About the role

Key responsibilities & impact

Research and resolve customer inquiries received by regulatory and government agencies
Responding to inquiries in a timely and thorough manner in writing
Collaborating with other departments when necessary to resolve the inquiries
Identifying potential gaps in processes that may impact business success, quality, or customer experience, and providing recommendations for potential improvements
Accurately entering information into spreadsheets and databases for tracking, reporting, and analysis purposes
Adhering to all deadlines and meeting team productivity expectations
Provide exceptional customer service to ensure retention of the client base, and that customers are recognized properly and satisfied with the outcome to their issue
Additional project work as assigned by the Customer Experience Manager

Requirements

What you’ll need

Excellent communication skills, written and verbal
Ability to learn, understand and apply policies to everyday tasks of the role
Strong organizational skills and ability to prioritize workload to meet deadlines
Analytical and problem-solving skills with strong attention to detail
Proficiency in Microsoft Office (Word, Power Point, and Excel)
Team player with a high level of interpersonal skills and can collaborate with other teams in the organization
Bachelor/Associates degree or equivalent work experience in related field

Benefits

Comp & perks

Hybrid work schedule
Competitive compensation and benefits in an exciting, fast-paced business casual environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entryreportinganalysiscustomer serviceprocess improvementproblem-solvingattention to detailpolicy applicationworkload prioritization

Soft Skills

communicationorganizationalinterpersonalcollaborationanalyticalteam playertime management

Certifications

Bachelor's degreeAssociate's degree