Senior Product Operations Manager
Contentful
Tableau
Senior Product Operations Manager
Contentful
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Senior
Tech Stack
Tableau
About the role
- Work at the intersection of people, process, and product; embedded within the product team partnering with Product Managers, Designers, and Researchers
- Build scalable systems, implement effective tooling, and lead operational programs that improve efficiency, increase transparency, and support leadership in strategic decision-making
- Optimize product development workflows, team rituals, and cross-functional coordination to enable high-impact work
- Lead the planning and change management of complex product operations initiatives, ensuring alignment with company objectives and timely execution
- Identify, implement, and maintain tools and automations to streamline workflows, improve visibility, and reduce manual effort
- Analyze reports to gain insights and work with Business Analysts on improvement initiatives
- Proactively identify operational risks, interdependencies, and roadblocks—and drive resolution across teams
- Develop documentation, onboarding resources, and training programs that empower product managers and team leads
- Facilitate clear and consistent communication between product, design, engineering, marketing, and customer success teams
- Champion the role and impact of product operations across the organization to ensure alignment, transparency, and collaboration.
Requirements
- 5+ years of experience in Product Operations, Program Management, or a similar role—ideally in a B2B SaaS company.
- Proven track record of leading and scaling operational processes in cross-functional product organizations.
- Familiarity with tools like Jira, Confluence, Asana, and Coupa
- Experience managing data/reporting platforms (e.g., Looker, Tableau, Google Sheets).
- Strong analytical skills with the ability to define and track operational KPIs.
- A systems-thinker with strong organizational skills, strategic mindset, and attention to detail.
- Excellent communication and stakeholder management skills; able to influence across all levels of the company.
- Experience working in or with globally distributed teams.
- Familiarity with technical domains (e.g., automation, AI/ML, personalization, analytics) is a plus.
Benefits
- Join an ambitious tech company reshaping the way people build digital experiences
- Full-time employees receive Stock Options for the opportunity to share in the success of our company
- Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
- Generous paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days
- Time off to care for and focus on your growing family
- Personal annual education budget to improve your skills and grow in your career
- Virtual and in-person events, including workshops, guest speakers, and team activities
- Annual wellbeing stipend to care for your physical, financial, or emotional health
- Monthly communication phone/internet stipend and phone hardware upgrade reimbursement
- New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Product OperationsProgram ManagementOperational ProcessesData AnalysisKPI TrackingAutomationAI/MLPersonalizationAnalytics
Soft skills
Analytical SkillsOrganizational SkillsStrategic MindsetAttention to DetailCommunication SkillsStakeholder ManagementInfluencing Skills
