Senior Product Operations Manager
Contentful
Tableau
Senior Product Operations Manager
Contentful
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇪 Ireland
Visit company websiteJob Level
Senior
Tech Stack
Tableau
About the role
- Work at the intersection of people, process, and product, embedded within the product team and partnering closely with Product Managers, Designers, Researchers, and cross-functional teams.
- Lead initiatives that improve how the company plans, builds, and delivers product work; build scalable systems and implement effective tooling.
- Drive operational excellence by optimizing product development workflows, team rituals, and cross-functional coordination.
- Plan and manage change for complex product operations initiatives to ensure alignment with company objectives and timely execution.
- Identify, implement, and maintain tools and automations to streamline workflows, improve visibility, and reduce manual effort.
- Analyze reports and work with Business Analysts to define metrics and lead improvement initiatives.
- Proactively identify operational risks, interdependencies, and roadblocks and drive resolution across teams.
- Develop documentation, onboarding resources, and training programs to enable product managers and team leads to work efficiently.
- Facilitate clear and consistent communication between product, design, engineering, marketing, and customer success.
- Champion product operations across the organization to ensure alignment, transparency, and collaboration.
- Collaborate effectively with globally distributed teams across time zones and cultural contexts.
Requirements
- 5+ years of experience in Product Operations, Program Management, or a similar role—ideally in a B2B SaaS company.
- Proven track record of leading and scaling operational processes in cross-functional product organizations.
- Familiarity with tools like Jira, Confluence, Asana, and Coupa, and experience managing data/reporting platforms (e.g., Looker, Tableau, Google Sheets).
- Strong analytical skills with the ability to define and track operational KPIs.
- A systems-thinker with strong organizational skills, strategic mindset, and attention to detail.
- Excellent communication and stakeholder management skills; able to influence across all levels of the company.
- Experience working in or with globally distributed teams.
- Familiarity with technical domains (e.g., automation, AI/ML, personalization, analytics) is a plus.
Benefits
- Join an ambitious tech company reshaping the way people build digital experiences
- Full-time employees receive Stock Options for the opportunity to share in the success of our company
- Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
- We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days
- Time off to care for and focus on your growing family
- Use your personal annual education budget to improve your skills and grow in your career
- Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
- An annual wellbeing stipend to care for your physical, financial, or emotional health
- A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
- New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Product OperationsProgram ManagementOperational ProcessesData AnalysisKPI TrackingAutomationAI/MLPersonalizationAnalytics
Soft skills
Analytical SkillsOrganizational SkillsStrategic MindsetAttention to DetailCommunication SkillsStakeholder ManagementInfluencing Skills
