Consumer Cellular, Inc.

Bilingual Customer Representative

Consumer Cellular, Inc.

full-time

Posted on:

Origin:  • 🇺🇸 United States • Kentucky

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Salary

💰 $16 - $17 per hour

Job Level

Junior

Tech Stack

Go

About the role

  • Provide customer service via phone, answering about 4+ calls per hour from customers across the USA.
  • Troubleshoot technology issues related to cellular phones, billing, and general questions; assist with SIM changes, downloading apps, adding contacts, etc.
  • Maintain availability and presence during scheduled shifts, self-motivated, with assigned breaks and lunch.
  • Work collaboratively as part of a team, celebrate and support teammates, and maintain professional behavior.
  • Participate in paid training and use provided equipment; interact with on-site and off-site IT support as needed.

Requirements

  • Right Attitude – attitude focused on learning and creating great experiences for our customers.
  • Experience – A high school diploma or equivalent is required.
  • Experience – at least 6 months of customer service experience.
  • Remote customer service experience preferred.
  • Office Computer Skills – basic computer skills (general typing, use of common software applications, and ability to navigate the internet).
  • Work from Home Requirements – Internet Connection – at least an upload speed of 20 MBPS and a download speed of 100 MBPS. Internet providers that are NOT compatible include; satellite, wi-fi, or cellular data.
  • Distraction-Free Workplace – provide an office setting in your home.
  • Location – must be within 50 miles of a CCI facility (Louisville center).
  • Communication – Ability to communicate, verbal and written, in both Spanish and English is required (ability to pass a fluency test required for Bilingual opportunity).
  • Pre-employment background check and drug screen is required.