Priority Claims Specialist III
Hanger, Inc.
Licensed Insurance Representative - Remote
TP
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Your Responsibilities As a customer service representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to address their questions and/or concerns. Calmly attempt to resolve and de-escalate any issues. Escalate interactions when necessary and appropriate. Respond to requests for assistance and/or possible processing payments. Track all call related information for auditing and reporting purposes. Provide feedback on call issues. Upsell if required.
Requirements
- Possess home state Life & Health Insurance License.
- High School Diploma or equivalent.
- Minimum of 6 months of customer service experience.
- Must be 18 years of age or older.
- Ability to type at least 25 words per minute.
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
- Customer service and/or sales experience preferred.
- College degree preferred but not required.
- Internet Requirements: Minimum subscribed download rate equal or exceeds 15.0 Mbps; upload rate >= 5.0 Mbps; ISP must have no packet loss and ping under 50ms; no satellite, mobile data, VPN; proof of internet speed; clean and quiet workspace.
