Property & Casualty Licensed Insurance Representative – Non-Sales
TP
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Colorado, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- As a Licensed Insurance Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.
- Handle and carefully respond to all inbound and outbound customer inquiries
- Provide excellent customer service through active listening
- Work with confidential customer information and treat it sensitively
- Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
- Appropriately communicate with customers, exercising retention efforts if needed
- Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan
- Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning
Requirements
- High School Diploma or equivalent.
- Minimum of 6 months of customer service experience.
- Must be 18 years of age or older.
- Ability to type at least 25 words per minute.
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
- Customer service and/or sales experience preferred.
- College degree preferred but not required.
Benefits
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicesales experiencetypingWindows-based systems
Soft skills
active listeningproactivepatientempatheticunderstandingcommunicationretention efforts
Certifications
High School Diploma