Senior Product Service Field Engineer – Electric Power Products
Caterpillar Inc.
Field Service Engineering Technician
Consulting Firm
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Illinois • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Install and maintain print production equipment at customer sites to ensure proper setup and functionality.
- Conduct pre-installation site assessments and coordinate with customers and contractors on readiness.
- Diagnose, troubleshoot, and repair machinery issues while documenting all service activities.
- Perform equipment inspections, installations, and customer training to ensure satisfaction and operational readiness.
- Analyze customer support tickets, identify solutions, and recommend system improvements.
- Coordinate logistics of equipment and parts with operations teams.
- Complete all required documentation including service tickets, billing records, warranty forms, expense reports, and purchase logs.
Requirements
- Minimum **3 years of field service or technical experience**.
- High mechanical aptitude with strong ability to read and interpret schematics.
- Moderate proficiency in electronics for troubleshooting and repair.
- Excellent customer service skills with a strong focus on client satisfaction.
- Strong analytical and problem-solving abilities.
- High attention to detail in service delivery and documentation.
- Exceptional verbal and written communication skills.
- Education
- Technical certification or equivalent practical experience (preferred).
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
print production equipment installationequipment maintenancediagnosis and troubleshootingrepair machineryequipment inspectionscustomer traininganalyzing support ticketssystem improvementslogistics coordinationdocumentation
Soft skills
customer serviceclient satisfactionanalytical skillsproblem-solvingattention to detailverbal communicationwritten communication
Certifications
technical certification
