Field Service Technician
GLORY
Lead Service Engineer
Highland Electric Fleets
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $120,000 per year
Job Level
Senior
About the role
- Apply maintenance KPI metric reporting such as PM compliance, Labor Utilization, and CPMs to drive overall uptime and reduce operational cost
- Represent the company at customer locations with the highest standards of professional conduct
- Coordinate, manage and serve as first escalation point for technician staff
- Provide repair and maintenance assistance to junior technician staff
- Retain a clean and safe work environment and brings any unsafe practices or conditions to management
- Diagnose malfunctions and perform electric vehicle and charger repairs (e.g. adjust/test steering, electrical, cooling, lubricating, braking systems, drive trains, suspensions, power steering units, etc.) and related assigned duties within qualification level, in accordance with all relevant Federal, State/Provincial and local guidelines and requirements. Test-drives vehicles to ensure repair resolved
- Maintain detailed and timely documentation for troubleshooting and repairs, records time and materials used for each assignment in asset management platform
- Assist in managing of external support vendors to follow up and document repairs being made to Highland’s assets
- Perform road calls and on the road repairs as assigned.
- Undergo electric vehicle and charger OEM and internal trainings
- Oversees inventory within a given area or responsibility including both stationary and mobile inventory sites hosted by Field Service Technician I’s
- Duties as assigned
Requirements
- Minimum of 5+ years Electrician, Electric Vehicle, or Medium/Heavy duty truck Fleet repair experience
- 2 years Supervisory or Lead experience, preferably in a multisite environment
- Advanced Diagnostic, Electrical, and AC skills required
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Natural initiative to work autonomously
- Independent problem solving skills
- Ability to manage, lead and support technician staff
- Effective written and verbal communication skills with customers, team members and department leadership
- Possess the recommended tools for a Medium Duty technician as well as electrical diagnostics tooling
- Flexibility to work bus depot hours (early morning to afternoon) and weekends (when on scheduled shift)
- Clean Driving Record is required
- Requirements within 12 months of employment: Commercial Driver’s License Required / Minimum 3 ASE certifications required (bonus compensation available if greater)/ Minimum of 4 OEM Certifications required (bonus compensation available if greater)
- Knowledge of MS Suite products
Benefits
- Competitive base salary and 10% performance-based bonus program
- Mobile Maintenance Work Vehicle provided
- Monthly cell phone and internet reimbursement of $130
- 100% Health, Vision, and Dental coverage for employees & their dependents
- 3 weeks accrued Paid Time Off and 5 Sick Days per year
- 401(k) program and company match
- Paid CDL and ASE pathing
- A supportive, highly collaborative, team-oriented environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Electric Vehicle repairMedium/Heavy duty truck repairAdvanced Diagnostic skillsElectrical skillsAC skillsTroubleshootingAsset managementInventory managementRoad repairsTest-driving
Soft skills
Supervisory skillsLeadership skillsProblem solvingAutonomous workEffective communicationInitiativeTeam supportCustomer interactionOrganizational skillsFlexibility
Certifications
Commercial Driver’s LicenseASE certificationsOEM Certifications