Lead Service Engineer
Highland Electric Fleets
Senior Product Service Field Engineer – Electric Power Products
Caterpillar Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Griffin • Illinois, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $126,000 - $189,000 per year
Job Level
Senior
About the role
- Make regular visits to customer sites to provide technical support, troubleshooting and complex issue resolution for Electric Power product and systems.
- This can include performing site testing, troubleshooting and validation of product improvements.
- Train and assist Caterpillar dealer personnel and others in troubleshooting complex product issues.
- Provide leadership, deep technical expertise and on-site support to CPI projects.
- This will include development and execution of interim and permanent corrective actions as part of a wider team including engineering, manufacturing, quality, suppliers, and commercial teams.
- Evaluate product and processes to identify defects in manufacturing and design.
- Modify designs to maximize production efficiency and product quality.
- Solicit and gather internal and external feedback to identify potential new products and/or improvements to existing products that improve product serviceability.
- Write technical specifications and instructions to ensure product quality and performance.
- Track and manage the status of projects from inception to release.
Requirements
- Extensive experience and knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
- Extensive experience and knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
- Extensive experience and knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
- Extensive experience and knowledge of electric power generation systems and applications; ability to develop and provide solutions to significant technical challenges.
Benefits
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement * These benefits also apply to part-time employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingtechnical supportsite testingproduct validationcorrective actionsdefect evaluationdesign modificationtechnical specificationsproject management
Soft skills
customer serviceproblem solvingrelationship managementleadershipcommunication
