Constantia Flexibles

Account Manager

• Proactively support our intense growth ambitions in the Polish pouch market (retort pouches, pet food packaging, confectionary film).
• Develop and execute the sales strategy for the Polish market.
• Identify, approach, and acquire new customers with a strong hunter mentality.
• Build and nurture sustainable relationships with key accounts and industry decision‑makers.
• Act as the main commercial contact for customers—understanding their needs, offering tailored solutions, and positioning our company as a trusted partner.
• Monitor market trends, competitive landscape, and customer developments to support strategic direction.
• Represent the company at trade fairs, customer visits, and industry events.
• Work closely with cross‑functional teams (product management, operations, supply chain) across the international group.
• Prepare and manage budgets, forecasts, and regular sales reporting.
• Contribute to continuous improvement initiatives and the strengthening of regional market presence.

Account Manager – Film, Flexibles & Pouches

Customer Support

• Lead and develop the Global Key Account Coordinators’ team, setting clear objectives and supporting professional growth
• Drive process improvements and implement KPIs in coordination with the GKA Office
• Foster a culture of open communication, encouraging knowledge sharing and best practices across global teams
• Coordinate with Sales and Operations to ensure seamless alignment and effective information flow
• Organize and facilitate meetings, prepare reports (e.g., cost analysis, sales development vs. budget)
• Serve as the central point of contact for key account topics and escalations

Head of Customer Service – GKAM Coordination

Full-stack Engineer

• Oversee daily administration, monitoring, and improvement of Office 365 and Azure services (Teams, OneDrive, SharePoint, Exchange Online) including participation in migrations and new service design.
• Develop and optimize automation and low‑code solutions (Power Apps, Power Automate, SharePoint tools) to enhance IT and business processes.
• Collaborate with Solution Architects, IT teams, and business stakeholders on planning, designing, and implementing new technical solutions.
• Create and maintain technical documentation, support knowledge sharing, and deliver training sessions for end users.
• Lead, mentor, and develop the team by delegating tasks, resolving conflicts, conducting performance reviews, and ensuring high‑quality service delivery.
• Coordinate internal/external resources, manage team availability and maintain smooth operations aligned with SLAs.

IT Collaboration Technical Lead

Product Manager

• Providing internal and external support to clients and sales teams
• Driving and finalizing internal and external projects within the designated segment
• Cooperating with machinery and film suppliers
• Working on continuously improving existing product specifications as well as driving, executing, and implementing sustainable product innovations
• Taking care of cost management and of continuous product cost improvement
• Translating customer specifications into internal specifications as well as defining production plans and quality proof plans
• Supporting customers' claims management in cooperation with our quality management team
• Closely cooperating with production in order to find solutions for key technical issues for our customers

Product Manager – Film and Paper Category

Controller

• Supporting month-end close as well as the planning and reporting cycle (budgeting, forecasting, long-term planning) by preparing information packages, reports, and presentations
• Developing data-warehouse-based reporting solutions to provide management with transparent analysis of key drivers affecting divisional performance
• Monitoring divisional performance including P&L, Working Capital, Cash Flow, and key business initiatives (sales, margins, product portfolio, costs, inventories, receivables, payables, operating and investing cash flows, etc.)
• Continuously improving methods and tools to enhance efficiency, transparency, and overall reporting quality

Junior Divisional Controller

Analyst

• Provide first and second-level IT support for Constantia employees worldwide via mail, chat and call.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues.
• Escalate complex issues to higher-level support teams as needed.
• Log, track, and manage tickets in the IT Service Management (ITSM) tool (Service Now).
• Provide clear and professional communication to users regarding issue status and resolution.
• Educate customers on best practices and self-service solutions where applicable.
• Perform user account management (Active Directory, email, access controls).
• Assist in software installations, updates, and security patches.
• Identify recurring issues and suggest improvements to reduce incidents.
• Contribute to knowledge base articles and troubleshooting guides.
• Oversee and manage the Service Desk team on a daily basis, ensuring timely identification of potential escalations, monitoring KPIs, and effectively balancing team workload.

Service Desk Analyst

Product Manager – Film & Paper Category

Human Resources

• Recruiting activities
• Organization and execution of applicant management
• Drafting and supporting various HR projects and events
• Responsibility for documenting and maintaining all personnel data
• Monitoring appointments and deadlines

HR Trainee

• Active customer support and order processing within the inside sales team
• Tracking orders and monitoring schedules/delivery dates
• Supporting Account Managers in acquiring new customers
• Coordinating customer requirements with internal departments
• Maintaining customer relationships as part of the inside sales function
• Entering all necessary order-related data into SAP and maintaining master data records
• Preparing pricing calculations for quotations
• Ensuring compliance with hygiene regulations as well as fire and occupational safety rules

Customer Service Manager

Software Engineer

• Deliver Creatio solutions using low-code/no-code tools and custom development.
• Design workflows, dashboards, roles, and UI components.
• Build and maintain business logic, integrations, and modules (.NET, JavaScript, SQL).
• Gather and analyze requirements to create scalable CRM solutions.
• Support integrations with ERP, middleware, and APIs.
• Conduct audits, monitor data quality, and assist with upgrades and testing.
• Write and execute unit and end-to-end tests.
• Maintain technical documentation and contribute to architecture design.
• Provide user training and promote feature adoption.
• Share best practices and collaborate with vendors and partners.

CRM Developer

Administration

• Svakodnevni kontakt s radnicima na temu radno pravnih odnosa
• Komunikacija i suradnja s javnim službama (MUP, HZZ, HZZO, HZMO)
• Primjena procesa ljudskih potencijala od zapošljavanja, odabira, onboarding zaposlenika na lokaciji sukladno internim uputama Poslodavca
• Priprema sve potrebne dokumentacija za dolazak stranih radnike, te integracija istih unutar organizacije
• Osiguranje efikasne administrativne podrške svim procesima te usklađenosti pravne regulative, sukladno standardima kompanije
• Praćenje radne uspješnosti (koordinacija procesa, osiguranje protokola informacija, administracija procesa, edukacija sudionika u procesu)
• Administrativna podrška u edukaciji i razvoju karijere
• Ažurno generiranje izvještaja i aktivno prikupljanje povratnih informacija u vođenju ključnih projekata iz područja ljudskih potencijala