Constantia Flexibles

Head of Customer Service – GKAM Coordination

Constantia Flexibles

full-time

Posted on:

Location Type: Hybrid

Location: Vienna • Austria

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Job Level

Lead

About the role

  • Lead and develop the Global Key Account Coordinators’ team, setting clear objectives and supporting professional growth
  • Drive process improvements and implement KPIs in coordination with the GKA Office
  • Foster a culture of open communication, encouraging knowledge sharing and best practices across global teams
  • Coordinate with Sales and Operations to ensure seamless alignment and effective information flow
  • Organize and facilitate meetings, prepare reports (e.g., cost analysis, sales development vs. budget)
  • Serve as the central point of contact for key account topics and escalations

Requirements

  • Proven experience (5-7yrs+) in leading customer service teams and driving process improvements in an international environment
  • Knowledge about Customer Service processes - internal & external, forecasting, S&OP and basic supply chain knowledge
  • Strong analytical skills, including budget management, contract and tender management and KPI tracking for large accounts
  • Detail-oriented, organized and able to manage multiple priorities while maintaining accuracy
  • Experience in a production environment with cross-functional, international organizational settings
  • Collaborative, adaptable, and committed to fostering a positive, inclusive team culture and supporting the growth of others
  • High proficiency in Excel, PowerPoint, and excellent written and verbal English communication skills; additional languages are a plus.
Benefits
  • Option to work partially from home
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer service processesforecastingS&OPsupply chain knowledgebudget managementcontract managementtender managementKPI trackinganalytical skillsprocess improvements
Soft Skills
leadershiporganizational skillsdetail-orientedcollaborativeadaptablecommunication skillsteam culturesupporting growthknowledge sharingopen communication