Connexus Resource Group

Customer Support

• Answer inbound and outbound customer calls, emails, and live chats in both English and Spanish
• Professionally assist customers with questions, concerns, and account-related inquiries
• Identify, escalate, and document priority issues when necessary
• Follow up on complex customer interactions to ensure resolution
• Accurately record customer interactions and account details across multiple systems
• Build rapport with customers through positive, solution-focused communication
• Maintain professionalism and productivity in a fast-paced call center environment
• Collaborate with leadership and team members to improve customer experience and overall performance

Customer Service Representative, Bilingual – Spanish

• Answer inbound and outbound customer calls, emails, and live chats
• Professionally assist customers with questions, concerns, and account-related inquiries
• Identify, escalate, and document priority issues when necessary
• Follow up on complex customer interactions to ensure resolution
• Accurately record customer interactions and account details across multiple systems
• Build rapport with customers through positive, solution-focused communication
• Maintain professionalism and productivity in a fast-paced call center environment
• Collaborate with leadership and team members to improve customer experience and overall performance

Customer Service Representative

Call Center Representative

• Lead, coach, and develop a team of 8-10 agents
• Conduct weekly one-on-one meetings, coaching sessions, and development planning
• Monitor team performance through call evaluations, quality reviews, and attendance management
• Handle escalated customer concerns and model exceptional customer service
• Maintain performance documentation and support daily operational needs
• Partner regularly with client leadership to build strong business relationships

Call Center Supervisor

Insurance

• Handle inbound and outbound calls regarding life insurance products and policy options
• Educate customers on coverage, benefits, pricing, and eligibility
• Recommend appropriate policies based on customer needs
• Complete applications and accurately document customer information
• Maintain compliance with all insurance regulations and company policies
• Meet or exceed sales and performance goals
• Follow up with leads and maintain consistent communication with clients
• Navigate multiple systems while managing active conversations

Customer Service Representative, Bilingual – Spanish

Customer Service Representative

Call Center Supervisor

Life Insurance Agent