FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Service Representative, Bilingual – Spanish
Connexus Resource Group. Answer inbound and outbound customer calls, emails, and live chats in both English and Spanish .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates fluency in both English and Spanish, providing exceptional customer service through effective communication and problem-solving skills. Capable of managing multiple systems and maintaining professionalism in a fast-paced call center environment.
Highest-signal resume keywords
Fluent In English And SpanishCustomer Service ExperienceCall Center ExperienceStrong Communication SkillsProblem-Solving Abilities
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Computer ProficiencyTyping 30+ WPMMultitasking Across SystemsAccurate Record KeepingGrammar And Punctuation Skills
Soft Skills
Interpersonal SkillsPositive Customer-Focused PersonalitySelf-MotivatedProfessionalismAdaptability
Industry Keywords
Inbound And Outbound CallsCustomer InteractionsFast-Paced EnvironmentSolution-Focused CommunicationPerformance-Driven Environment
About the role
Key responsibilities & impact- Answer inbound and outbound customer calls, emails, and live chats in both English and Spanish
- Professionally assist customers with questions, concerns, and account-related inquiries
- Identify, escalate, and document priority issues when necessary
- Follow up on complex customer interactions to ensure resolution
- Accurately record customer interactions and account details across multiple systems
- Build rapport with customers through positive, solution-focused communication
- Maintain professionalism and productivity in a fast-paced call center environment
- Collaborate with leadership and team members to improve customer experience and overall performance
Requirements
What you’ll need- Fluent in both English and Spanish, verbal and written
- Previous customer service experience required
- Call center experience preferred
- Strong communication and interpersonal skills
- Positive, upbeat, and customer-focused personality
- Self-motivated with strong problem-solving abilities
- Comfortable multitasking across multiple systems and platforms
- Excellent grammar, punctuation, and spelling skills
- Basic computer proficiency including navigation, copy/paste, opening tabs, and typing 30+ WPM
- Reliable attendance and professionalism
- Ability to adapt in a fast-paced, performance-driven environment
Benefits
Comp & perks- Health, Dental, Vision Insurance: Comprehensive plans to keep you and your family healthy.
- 401k Savings Plan: Secure your financial future with our competitive savings plan.
- Employee Advancement & Career Path Development: We believe in promoting from within—your growth is our priority!
- Monthly Drawings: Win exciting prizes like gift cards and electronics!
- Paid Time Off: Earn paid time off from day one—because you deserve a break!
- Casual Environment: Enjoy a relaxed work atmosphere where you can be yourself.
- DailyPay Partner: Access your earnings daily—because life doesn’t wait!