Call Center Supervisor

Connexus Resource Group

Call Center Supervisor role focusing on developing and leading an 8-10 member customer service team at Connexus Resource Group. Responsible for fostering accountability and driving performance in a fully remote setting.

Posted 7/28/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $45,000 - $58,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching abilities to develop high-performing teams while effectively managing performance and operational needs. Excels in building relationships and communicating with diverse personalities to foster a collaborative work environment.

Highest-signal resume keywords

Team LeadershipCoaching and DevelopmentPerformance ManagementCustomer Service ExcellenceCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Supervisory ExperienceAccount ManagementPerformance DocumentationQuality ReviewsAttendance Management

Soft Skills

Interpersonal SkillsOrganizational SkillsTime ManagementRelationship BuildingCoaching

About the role

Key responsibilities & impact

Lead, coach, and develop a team of 8-10 agents
Conduct weekly one-on-one meetings, coaching sessions, and development planning
Monitor team performance through call evaluations, quality reviews, and attendance management
Handle escalated customer concerns and model exceptional customer service
Maintain performance documentation and support daily operational needs
Partner regularly with client leadership to build strong business relationships

Requirements

What you’ll need

Minimum of 5 years of verifiable supervisory or account management experience required
Proven experience successfully coaching, developing, and leading high-performing teams
Strong leadership presence with a passion for helping others succeed
Excellent verbal and written communication skills
Strong interpersonal skills with the ability to build relationships across diverse personalities and learning styles
Strong organizational and time management skills in a fast-paced environment

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities