FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Service Representative
Connexus Resource GroupCustomer Service Representative - Call Center Agent assisting customers via calls, emails, and live chat. Responsible for resolving inquiries and maintaining a positive customer experience in a fast-paced environment.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on effective communication and problem-solving in a fast-paced call center environment. Proficient in managing multiple systems while maintaining professionalism and a positive customer experience.
Highest-signal resume keywords
Customer Service ExperienceCall Center ExperienceStrong Communication SkillsProblem-Solving AbilitiesBasic Computer Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
MultitaskingAccount ManagementDocumentationTyping 30+ WPMGrammar Proficiency
Soft Skills
Interpersonal SkillsPositive AttitudeSelf-MotivationProfessionalismAdaptability
Industry Keywords
Customer InteractionFast-Paced EnvironmentSolution-Focused CommunicationPerformance-DrivenCustomer Experience
About the role
Key responsibilities & impact- Answer inbound and outbound customer calls, emails, and live chats
- Professionally assist customers with questions, concerns, and account-related inquiries
- Identify, escalate, and document priority issues when necessary
- Follow up on complex customer interactions to ensure resolution
- Accurately record customer interactions and account details across multiple systems
- Build rapport with customers through positive, solution-focused communication
- Maintain professionalism and productivity in a fast-paced call center environment
- Collaborate with leadership and team members to improve customer experience and overall performance
Requirements
What you’ll need- Previous customer service experience preferred
- Call center experience preferred
- Strong communication and interpersonal skills
- Positive, upbeat, and customer-focused personality
- Self-motivated with strong problem-solving abilities
- Comfortable multitasking across multiple systems and platforms
- Excellent grammar, punctuation, and spelling skills
- Basic computer proficiency including navigation, copy/paste, opening tabs, and typing 30+ WPM
- Reliable attendance and professionalism
- Ability to adapt in a fast-paced, performance-driven environment.
Benefits
Comp & perks- Health, Dental, Vision Insurance: Comprehensive plans to keep you and your family healthy.
- 401k Savings Plan: Secure your financial future with our competitive savings plan.
- Employee Advancement & Career Path Development: We believe in promoting from within—your growth is our priority!
- Monthly Drawings: Win exciting prizes like gift cards and electronics!
- Paid Time Off: Earn paid time off from day one—because you deserve a break!
- Casual Environment: Enjoy a relaxed work atmosphere where you can be yourself.
- DailyPay Partner: Access your earnings daily—because life doesn’t wait!