Strategic Account Executive – Distributor
NewAge Industries, Inc.
Partner Success Manager
ConnectWise
full-time
Posted on:
Location Type: Hybrid
Location: Sydney • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide support to the Sales, Marketing, and Support team(s) with high attention to detail
- Research, analyze, and document findings
- Coach, review, and/or delegate work to other team members when needed
- Ensure partners receive maximum value from investments in the ConnectWise platform, utilizing licenses and identifying new opportunities
- Collaborate with ConnectWise stakeholders to ensure adoption and successful renewal
- Propose solutions to partner problems based on the ConnectWise platform and deep understanding of partners' business
- Develop understanding of partners' business challenges and map platform features to business benefits
- Act as an escalation point to drive timely, proactive resolution
- Travel to partner locations and IT Nation events
- Create scalable playbooks and processes for partner interactions and profiles
- Identify processes to facilitate cross-functional communication, prioritization, and visibility for requests and escalations
Requirements
- Bachelor’s degree required in a related field or equivalent business experience
- 6+ years of relevant experience
- Preferred: Master of Business Administration (MBA)
- Preferred: 5+ years in the SaaS industry
- Ability to manage large projects and processes independently with limited supervision
- Recognized subject matter expert of industry standards
- Ability to situationally adapt and understand new technology/processes as per partner requirements
- Strong knowledge of business processes cross-functionally
- Ability to quickly grasp and distinctly explain technological and business concepts
- Strong knowledge of the IT Service Provider market and business
- Technical acumen and business management skills
- High attention to detail
- Ability to coach, review, and/or delegate work to other team members
- Willingness to travel (including to partner locations and events)
Benefits
- Inclusive, positive culture that values unique contributions
- Reasonable accommodations for qualified individuals with disabilities
- Onsite / Hybrid work arrangement
- Travel to partner locations and IT Nation events (up to 30% travel)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaSbusiness analysisproject managementtechnical acumenbusiness management
Soft skills
attention to detailcoachingdelegationcross-functional communicationproblem-solvingadaptability
Certifications
Bachelor’s degreeMaster of Business Administration (MBA)
