Customer Success Manager

• Provide support to the Sales, Marketing, and Support team(s) with high attention to detail
• Research, analyze, and document findings
• Coach, review, and/or delegate work to other team members when needed
• Ensure partners receive maximum value from investments in the ConnectWise platform, utilizing licenses and identifying new opportunities
• Collaborate with ConnectWise stakeholders to ensure adoption and successful renewal
• Propose solutions to partner problems based on the ConnectWise platform and deep understanding of partners' business
• Develop understanding of partners' business challenges and map platform features to business benefits
• Act as an escalation point to drive timely, proactive resolution
• Travel to partner locations and IT Nation events
• Create scalable playbooks and processes for partner interactions and profiles
• Identify processes to facilitate cross-functional communication, prioritization, and visibility for requests and escalations

Partner Success Manager

Senior Customer Success Manager, Training

Customer Success

Mid Market Customer Success Manager

Customer Success Manager

Customer Success Manager