Junior Operations Manager, Payments
appflame
Salary
💰 €2,300 - €3,000 per month
Job Level
Mid-LevelSenior
About the role
- Lead end-to-end onboarding of high-profile clients, involving multiple business units and ensuring alignment with strategic goals.
- Develop detailed onboarding plans, timelines, and progress tracking.
- Monitor onboarding progress, identify risks, and implement mitigation strategies.
- Facilitate internal and external meetings, provide status updates, and prepare executive-level reporting.
- Collaborate with cross-functional teams to ensure successful project execution while minimizing disruption to ongoing operations.
- Manage and execute the oversight program for high-profile clients in line with company objectives.
- Drive process enhancements, ensuring stability before continuous improvement initiatives.
- Establish, document, and regularly update policies and procedures for operational consistency.
- Act as a back-up for the Customer Oversight Manager and support other initiatives defined by the Chief Operating Officer.
Requirements
- Proven project management experience, preferably within banking, fintech, or regulatory domains.
- Fluency in English, with strong business communication capabilities.
- Solid skills in Microsoft Excel (pivot tables, intermediate data manipulation).
- Experience in process management, with the ability to design, implement, and optimize workflows.
- Advantageous: Familiarity with KYC/AML procedures.
- Advantageous: Knowledge of Agile, Lean, or Six Sigma methodologies.
- Advantageous: Working knowledge of JIRA and Salesforce.
