ConnectPay

Client Partner

• Lead end-to-end onboarding of high-profile clients, involving multiple business units and ensuring alignment with strategic goals.
• Develop detailed onboarding plans, timelines, and progress tracking.
• Monitor onboarding progress, identify risks, and implement mitigation strategies.
• Facilitate internal and external meetings, provide status updates, and prepare executive-level reporting.
• Collaborate with cross-functional teams to ensure successful project execution while minimizing disruption to ongoing operations.
• Manage and execute the oversight program for high-profile clients in line with company objectives.
• Drive process enhancements, ensuring stability before continuous improvement initiatives.
• Establish, document, and regularly update policies and procedures for operational consistency.
• Act as a back-up for the Customer Oversight Manager and support other initiatives defined by the Chief Operating Officer.

Enterprise Client Manager