Training Specialist I
ConnectiveRx
full-time
Posted on:
Location: Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $36,600 - $51,200 per year
Job Level
Junior
About the role
- Develops, delivers, and maintains written materials, training classes, and workshops
- Maintains a master training schedule including new hires, nesting, recurrent and specialty training
- Conducts training evaluations and needs assessments
- Delivers soft skills training such as grammar, business writing, and interpersonal communication
- Coordinates with Quality team to monitor trends and recommend learning needs
- Works with Operations and Program Managers to implement onboarding of new and existing business
- Collaborates to champion and implement professional development and leadership training programs
- Works within company policies, procedures, budgets and coordinates activities and programs of designated areas
- Performs other duties as assigned
Requirements
- A BS/BA Degree in Education, or related field related experience is preferred
- 1-3 years customer service operations training
- Understands adult learning processes
- Working knowledge of MS Word, Excel and PowerPoint
- Strong interpersonal, communication, public speaking, and facilitation skills
- Proven skills for delivering training processes and feedback
- Ability to work in a fast-paced, high-stress environment with a demanding time schedule
- Schedule flexibility; training can sometimes occur outside of standard office hours
- Strong project management skills with ability to supervise multiple projects
- Good team player contributing to a positive team spirit
- Consistent attendance/punctuality and coverage of responsibilities when absent
- Strong decision making/problem solving skills
- Willingness to travel between CRx office locations up to 10% of the time