Manager, Customer Success
Thomson Reuters
CloudERP
Senior Enablement Manager, Customer Success
Conga
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $121,692 - $194,708 per year
Job Level
Senior
Tech Stack
CloudERP
About the role
- Design, deliver, and scale training programs for the Customer Success organization
- Oversee full lifecycle of enablement initiatives from needs analysis to instructional design, delivery, and measurement
- Develop role-based onboarding and continuous learning programs, playbooks, toolkits, and training catalogs
- Act as voice of the field; build cross-functional relationships and capture feedback to inform training
- Serve as trusted advisor to leadership and embed Conga methodology and messaging across initiatives
- Define and track KPIs (time-to-productivity, CSAT, employee engagement, retention) and partner with Customer Success Operations and Business Intelligence to analyze data
- Influence customer retention, satisfaction, and business growth through enablement strategies
Requirements
- 5–7 years of experience in SaaS Customer Success enablement or Program Management roles
- Track record of designing and delivering programs that accelerate time-to-productivity and strengthen competencies
- Deep facilitation expertise
- Strong program management skills
- Working knowledge of customer success methodologies and lifecycle management
- Familiarity with Salesforce, Gainsight, Learning Management Systems (Docebo), Articulate, and video editing software
- Strong problem-solving skills and critical thinking ability
- Comfort thriving in a fast-paced environment
- Excellent written and verbal communication skills and ability to advise leadership and influence stakeholders at all levels
