Director of Channel Partnerships
CyberSheath
AzureCyber Security
Customer Success Account Manager
Confluent
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $124,000 - $145,500 per year
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Act as a Trusted Business Partner: foster strong relationships with customers by establishing yourself as their go-to advisor. Help them adopt and expand their use of Confluent to drive real business value.
- Own the ultimate success of our customers in your territory, ensuring they realize the full value of the Confluent platform including new ways to grow their usage and investment.
- Own the consumption planning, use case mapping, IP adoption, and business value realization of your book of business.
- Design and execute the Account Strategy and Success Plan on the whole portfolio of customers, with a clear focus on both retention and growth.
- Meet/exceed quarterly renewal targets by proactively managing your customer portfolio and ensuring on-time customer retention, while driving new cloud consumption.
- Coordinate the engagement of other Confluent resources (e.g. Customer Solutions Consultants, Product Managers, Support, Legal, etc.) to ensure ongoing customer success and to support the sales cycle for new opportunities.
- Promote the use of Confluent features and technology, communicating ROI throughout the customer lifecycle to stakeholders of all levels and presenting new solutions that address evolving customer needs.
- Build and maintain strong relationships with key users and decision makers at assigned customers, keeping them connected to technical and business value being added by our platform of solutions.
- Proactively identify issues/risks and escalate internally for prompt resolution.
- Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product and translate feedback into potential new product or feature opportunities.
Requirements
- Previous experience (at least 6 years) in either Sales, Customer Success or Account Management
- Proven track record of supporting a high volume of accounts to deliver high customer satisfaction, advocacy, and loyalty
- Prior experience in the enterprise and/or cloud software space with an understanding of sales cycles
- Analytical mindset: monitor KPIs and behavioral trends to prioritize at-risk customers in a large portfolio
- Aptitude to pick up technology and become proficient in mapping customer’s business goals to Confluent’s features and functionality
- Experience in managing timely renewals, including forecasting renewals and new expansion opportunities within an account
- Strong presentation skills, capable of explaining complex issues and solutions to a highly skilled and experienced audience
- Strong team player who can navigate complex stakeholder dynamics and ensure that the optimal business outcomes are achieved through the engaged resources
- Ability to thrive in a fast-paced, high-pressure, dynamic environment focused on achieving sales targets
- Clear, consistent demonstration of self-starter behaviour and a desire to solve challenging technical and non-technical problems with minimal supervision
- Excellent Project management experience for effective internal stakeholder management, coordinating with various teams to ensure account success
Benefits
- Offers Equity
- Offers Commission
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementsales cyclesKPI monitoringrenewal forecastingbusiness goal mappingproject managementcloud softwareConfluent platformdata analysis
Soft skills
relationship buildingpresentation skillsteam playerproblem solvingself-starteranalytical mindsetstakeholder managementcustomer advocacycommunicationadaptability
