Account Manager

• Act as a Trusted Business Partner: foster strong relationships with customers by establishing yourself as their go-to advisor. Help them adopt and expand their use of Confluent to drive real business value.
• Own the ultimate success of our customers in your territory, ensuring they realize the full value of the Confluent platform including new ways to grow their usage and investment.
• Own the consumption planning, use case mapping, IP adoption, and business value realization of your book of business.
• Design and execute the Account Strategy and Success Plan on the whole portfolio of customers, with a clear focus on both retention and growth.
• Meet/exceed quarterly renewal targets by proactively managing your customer portfolio and ensuring on-time customer retention, while driving new cloud consumption.
• Coordinate the engagement of other Confluent resources (e.g. Customer Solutions Consultants, Product Managers, Support, Legal, etc.) to ensure ongoing customer success and to support the sales cycle for new opportunities.
• Promote the use of Confluent features and technology, communicating ROI throughout the customer lifecycle to stakeholders of all levels and presenting new solutions that address evolving customer needs.
• Build and maintain strong relationships with key users and decision makers at assigned customers, keeping them connected to technical and business value being added by our platform of solutions.
• Proactively identify issues/risks and escalate internally for prompt resolution.
• Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product and translate feedback into potential new product or feature opportunities.

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