Account Executive, Mid-Market
Deel
Cloud
Senior Director, Professional Services
Confluent
full-time
Posted on:
Origin: • 🇫🇷 France
Visit company websiteJob Level
Senior
Tech Stack
Cloud
About the role
- Maintain relationships and alignment with other teams and stakeholders, especially Sales, Customer Success, Partners and Product.
- Maximise customer outcomes and satisfaction as demonstrated by achieving financial and operational KPIs.
- Attain agreed revenue goals for the EMEA region; provide accurate, predictable, and complete revenue and new bookings forecasts.
- Lead an extended team of PS professionals tasked with selling, positioning and delivering services and education across EMEA.
- Conduct long range planning to determine cost and effectiveness of operations, policies, and programs relative to strategic goals.
- Collaborate with sales management to create targeted programs mapping to vertical markets, key accounts and multi-level service needs.
- Partner with Sales and Customer Success to provide seamless interactions with customers.
- Engage organisational resources to productise, promote, price and position solution offerings and services.
- Work with the partner ecosystem to provide balanced delivery capability across the region's delivery portfolio.
- Report to the Global Professional Services leader.
Requirements
- An enthusiastic, high energy and motivating leader who is visibly passionate and is capable of inspiring and motivating a large organisation.
- Possesses the intellect and presence to become a true business partner across the corporate and field functions – someone who can contribute to broader business conversations beyond their functional expertise.
- Appropriate professional experience with a successful track record of leading and managing a large services organization; specific experience in Cloud\SaaS enterprise software consulting is preferred.
- A strong focus on execution.
- The appropriate level of drive and strength of mind to effectively manage multiple demanding and critical functions in a fast-paced environment – ensuring that results and deadlines are achieved without damaging morale.
- Leadership skills that create loyalty, trust and following; ability to energize people and make cross-functional cooperation happen.
- A team builder, team player and a leader with personal drive, passion and enthusiasm.
- Demonstrated capability to establish meaningful relationships with customers and partners, hold customers and partners accountable, manage customer expectations and escalations effectively.
- An executive presence, industry stature and credibility to strategically position the company in the market.
- Hands on, entrepreneurial style and willingness to be personally involved in all elements of managing responsibilities.
- Comfortable traveling for work as needed.
