Conduent

Engineer

• Initiate/Kick Off Project
• Create project plan with relevant details such as (WBS, Effort Estimations)
• Task Allocation & Track deliveries for against SLA
• Risk Management and Mitigation
• Create & Maintain project management routines
• Initiate/Lead & Conceptualize to implement ideas of process automation
• Follow the standard practices and procedures specific to your Tower
• Create & Maintain necessary project documents
• Helps drive associate engagement & related associated issues
• Initiate & Identify user technical/ functional training needs and devise and managing user training programs
• Track performance of project team members and takes appropriate action
• Responsible for project/client communication
• Client level ownership
• Manage internal stakeholder communication
• Manage Offshore/Onshore Interaction and Stakeholder Communication
• Escalation Management
• Interprets very complex business needs and translates them into system requirements
• Strong understanding of Health & Welfare Domain and is required to comprehend Business Requirement Documents (BRD)
• Review/Maintain BRD for system gaps & domain compliance
• Interprets requirements to create/update systems specifications
• Leverages previous knowledge and expertise to achieve results with teams and can complete work self-guided.
• Uses best practices and understanding of business issues to improve products and services.
• Able to lead multiple HW clients and resources successfully
• Able to manage competing priorities
• Able to lead client calls and put the technical view for smooth functioning of client
• Create & Review Test Plan & Test Execution results
• Final sign-offs on delivery

Technical Business Analysis Engineer III

General

• Log into the workflow and process multiple doc types for rental car agency
• Must be able to ask questions when needed
• Meet timeliness and accuracy standards
• Comply with all policies and standards
• Performs other duties as assigned

Transaction Processing Specialist

Call Center Representative

• Responsible for managing inbound calls throughout your entire shift
• Effectively utilize multiple tools and more than ten systems to accurately and efficiently assist travelers
• Handle emails and process requests while multitasking in a fast-paced environment
• De-escalate challenging calls
• Collaborate with the team
• Support side projects that showcase leadership and drive continuous improvement
• Meet and maintain Service Level Agreement (SLA) targets by ensuring timely response, resolution, and overall service quality standards

Call Center Agent – Travel Benefits

Accounting Manager

• Reviews and verifies the accuracy of journal entries and accounting classifications.
• Assists in preparing process dashboards and reconciliation metrics.
• Assists with audits by providing supporting records and documentation.
• Ensures updated process documentation and desktop procedures are used.
• Ensures guideline adherence and alignment to the standardized process landscape.
• Spearheads quality efforts and guides the quality verifiers team.
• Monitors review progress and alerts the review manager if any concerns are observed.
• Performs other duties as assigned.
• Complies with all policies and standards.

Accounting Services Analyst I

Customer Support

• Answer multiple call types focused on assisting KY residents with a variety of health benefits (such as SNAP, Medicaid and TNAF).
• Handle calls related to password resets, application status, intake/updates, and help with navigating online application tools.
• Deal with multiple systems to input and interpret data back to the caller.
• Maintain professionalism during difficult calls regarding SNAP and other benefits.
• Provide assistance with back-to-back calls without follow up time during shifts.
• Capture data into a client system and memorize scripts verbatim as per client policy.
• Adhere to the break and lunch schedule set by the global Workforce team.

Customer Experience Associate II

Business Analyst

• Works in coordination and support of other Bid Managers on RFP deals based on Total Contract value and strategic priority for the LOB.
• Defines the technical and financial aspects of a proposal
• Works closely with all the internal departments for the bid preparation work
• Supports activities to help close potential sales opportunities.
• Writes the overall proposal answer that includes the technical portions

Senior Bid Management Analyst

• Support customers by answering inbound calls related to employee and retiree annuity benefits.
• Assist callers with retirement-related inquiries, benefit information, and general questions regarding their benefits.
• Manage a steady call volume while actively listening, navigating multiple systems, and providing accurate and timely resolutions.

Bilingual Benefits Call Center Representative

• Records financial transactions, keeping the general ledger accurate and up to date.
• Prepares balance sheet reconciliations.
• Collects information for financial reports and audit requirements.
• Performs other duties as assigned.
• Complies with all policies and standards

Accounting Analyst I

Risk

• Partner with business leaders to identify, assess, monitor, and mitigate operational and enterprise risks.
• Facilitate and maintain Risk & Control Self-Assessments (RCSAs) by working with business stakeholders to evaluate risks, document controls, and identify opportunities for improvement.
• Assist first-line business partners with completing audit-related projects, remediation efforts, and compliance initiatives.
• Coordinate issue management activities and drive continuous process improvements that strengthen governance and internal controls.
• Perform or support control testing to evaluate the effectiveness of internal controls and recommend corrective actions when necessary.
• Develop, review, and maintain risk, compliance, and operational procedures to support governance standards and regulatory requirements.
• Manage multiple high-priority risk and compliance projects simultaneously with minimal supervision.
• Analyze risk data and trends to develop meaningful reports, dashboards, and actionable recommendations for leadership.
• Prepare and present risk reports and updates to the Chief Risk Officer and other members of senior leadership.
• Collaborate with cross-functional teams to identify opportunities to reduce risk and improve operational performance.
• Monitor remediation efforts and ensure timely resolution of identified risks and control gaps.
• Support enterprise risk assessments and ongoing governance, risk, and compliance initiatives.
• Perform other risk management and compliance responsibilities as assigned.

Manager, Enterprise Risk Management

• Handle inquiries for the New Jersey Department of Human Services Office of Child support via inbound calls
• Respond to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call
• Answer questions on various issues such as child support payments history and account histories
• Reset Personal identification of callers unable to self-serve in the Interactive Voice Response system
• Gather information, research/resolves inquiries, and appropriately document customer calls
• Understand and retain a large amount of information
• Answer and respond professionally to escalate calls
• Communicate appropriate options for resolution promptly
• Review customer needs and inform customers of services and resources available to them

Child Support Call Center Agent

QA Engineer

• Performs business support or technical work, using data organizing and coordination skills
• Completes assignments and guides the work of peers and other team members
• Develops and implements key process improvements
• Partners with operational team leads on areas of opportunity that have been identified
• Interacts with work leaders, supervisors, and managers
• Helps create corrective and preventive action plans (CAPA) for error elimination or minimization

Quality Assurance Associate IV

• Assists Team Leaders / Managers in preparing metrics.
• Assists with audits by providing supporting records and documentation.
• Ensures that adequate and updated process documentation and desktop procedures exists and is used.
• Ensures adherence to internal and external guidelines as well as to a standardized process landscape.
• Generate Invoices after immediate requests during the whole shift.
• Monitors & review progress and immediately alerts Management if any red flags are observed.
• Extended shift / Weekend availability during month end closing.

Accounting Services Associate IV

Processor

• Consistently display a professional attitude towards Conduent employees, Consumers, Access Health, DSS and activities.
• Process case maintenance transactions and perform all tasks accurately within the procedural guidelines without errors.
• Evaluate and determine eligibility of medical expenses for medical programs.
• Screen Consumers by data entering information into Eligibility Determination System.
• Meet or exceed the Daily Productivity standards for each task performed.
• Support the customer service team when needed with incoming calls. Acting as initial point of contact for inquiries from potential and existing beneficiaries related to Client programs.
• Ensure timely completion of tasks, to meet contract guidelines.

Transaction Processor Associate II

Operations

• Manages platform operations for clients or a small operations team.
• Guides platform maintenance and execution tasks.
• Collaborates with departments for new platform builds and troubleshooting issues.
• Communicates direction on designing and implementing new solutions.
• Advises managers on status updates, issues, or concerns.
• Assists in reviewing documentation and architecture diagrams.
• Administers onsite and remote assistance.
• Participates in planning, daily meetings, backlogs sessions.
• Identifies areas of opportunity to improve our service offering.
• Performs other duties as assigned.
• Complies with all policies and standards.

IT Operations Consultant

Support Engineer

• provide Technical Help Desk support for all customer-escalated issues and bugs, with ongoing research and investigation
• respond to phone, email and systematic alerts and monitoring
• create and manage tickets for service requests, alerts, issues and incidents and follow through until service is restored
• responsible for researching and resolving alerts, problems and incidents as they occur
• work with Operations Management, Level 2 and 3 support personnel to ensure proper steps are taken to resolve those problems and incidents
• must have the ability to work in a multi-system and multi-platform environment
• coordinate with application support staff to ensure monitoring of production systems
• responsible for following procedures for processing batch files, troubleshooting file movement and reporting errors