Conduent

Manager

• Manages the software development function.
• Develops and implement business plans, policies, and procedures.
• Collaborates with other departments to prioritize software development needs including design, development, and documenting and testing new and existing software.
• Evaluates results in the work area to determine if organizational goals are being met.
• Analyzes and resolves full life cycle of software development issues.
• Performs other duties as assigned.
• Complies with all policies, procedures, and standards.

Manager, App Dev – Support

Cloud Engineer

• Design and maintain enterprise cloud architecture frameworks and roadmaps spanning Azure and hybrid environments, translating enterprise requirements into scalable and secure platform architectures.
• Publish and maintain enterprise cloud reference architectures and platform design patterns through the Cloud Center of Excellence (CCoE) to guide consistent engineering implementation.
• Provide cloud architecture governance for enterprise initiatives, reviewing solution designs for enterprise cloud standardization, platform architectures, and operational guardrails.
• Define enterprise cloud platform structure and governance models including landing zone architecture, tenant and subscription structures, resource organization models, policy enforcement, workload integration patterns, and architecture for tenant and subscription consolidation.
• Define enterprise cloud platform technical standards including Azure security and operational baselines (RBAC, Azure Policy, workload identity, logging), hybrid networking models, container and Kubernetes platforms, and enforcement through infrastructure-as-code and CI/CD pipelines.
• Lead enterprise Azure inventory and baseline assessments across tenants and subscriptions and establish cloud governance and FinOps architecture including tagging standards, cost allocation models, lifecycle governance, and consumption visibility.

IT Cloud Architect

Operations

• Monitors applications or infrastructure using industry-standard tools or completes SOP based work.
• Maintains task-based queue for completed tickets in the order received or based on criticality.
• Provides support for installations, troubleshoots local applications, and database issues.
• Assists Operations Engineers with designing and implementing new solutions.
• Assists in maintaining and updating documentation.
• Provides onsite and remote assistance.
• Participates in planning, daily meetings, and backlogs sessions.
• Performs other duties as assigned.
• Complies with all policies and standards.

IT Operations Analyst I

Accounting Manager

• Supervises daily tasks of complex business, technical support, or production teams.
• Sets team priorities to ensure timely completion.
• Coordinates work activities with other supervisors.
• Makes decisions based on policies, procedures, and business plans.
• Receives guidance from manager.
• May not perform the work supervised.
• Resolves day-to-day technical and operational problems.
• Bears ownership and accountability for single or multiple review deliverables.
• Reviews expenditure expense, payment, and outstanding reports for proper authorization and precision.
• Provides day-to-day leadership to team members.
• Collaborates with internal management for department initiatives and discussions for process improvement.
• Participates in communications with the client and other departments.
• Liaises with other teams and departments for team administration.
• Supports Senior Manager in day-to-day administrative activities.
• Performs other duties as assigned.
• Complies with all policies and standards.

Senior Supervisor, Accounting Services

• Overseeing daily operational activities for government payment platforms to ensure tasks are completed accurately, efficiently, and on schedule.
• Maintaining comprehensive operational documentation to support process consistency and compliance requirements.
• Implementing, maintaining, and monitoring quality controls and change management processes to ensure SOC compliance, operational readiness, and system availability.
• Partnering with business units, project management, development, and infrastructure teams to resolve incidents and service requests efficiently.
• Facilitating clear communication across development, QA, and infrastructure teams to support adherence to established processes and operational standards.
• Collaborating with security teams to ensure vulnerabilities are addressed in alignment with CISO policies and timelines.
• Leading major incident response efforts, including managing incident bridge calls and ensuring timely engagement of required resources.
• Participating in problem management reviews, synthesizing key learnings, and driving corrective and preventive actions.
• Developing impact statements, maintaining accurate operational records, and ensuring data hygiene across operational tools.
• Collaborating with product teams to support development initiatives that improve operational efficiency and reliability.
• Supporting release readiness and operational acceptance activities with cross-functional stakeholders.
• Maintaining compliance with corporate training, time attestation, and internal governance requirements.
• Providing after-hours on-call support and responding to operational escalations as needed.
• Demonstrating the organization’s core values in all operational activities and leadership behaviors.

IT Operations Manager – Government Payments

Customer Support

• Take chats, inbound, and outbound calls for child support services
• Answer calls timely and chat inquiries in a timely manner
• Provide a one call resolution through asking pertinent questions
• Update member information accurately
• Maintain up-to-date product knowledge
• Utilize soft skills while engaging with members
• Maintain adherence to performance indicators

Customer Experience Associate II

• Prepares journal entries.
• Maintains and reconciles ledger accounts.
• Reconciles sub-ledgers with general ledger, finalizes intercompany reconciliation process, and liaises with AP and business.
• Finds process gaps and provides improvement recommendations.
• Supports project tracking and reporting support tasks.
• Ensures integrity of the entire Report to Record process.
• Prepares and assigns unreconciled items to reviewers.
• Provides real-time suggestions for accuracy and efficiency in quality efforts.
• Provides feedback on errors to reviewers.
• Imparts training when necessary.
• Performs other duties as assigned.
• Complies with all policies and standards.

Accounting Services Associate III

Business Intelligence Developer

• Manage end to end implementation of Datawarehouse and ETL on premise/cloud.
• Expert skills and ability to work and provide guidance to team on Database Design/Modelling
• In-depth skills to design, write and modify SSIS packages
• In-depth skills on SQL/TSQL (performance tuning and troubleshooting)
• Advanced knowledge on SSAS to develop cube and tabular models with MDX/DAX Query Skills
• Advanced Skills in SSRS to Create reports, data and analysis based on business needs and available data elements.
• Expert knowledge in developing parameterized, Chart, Graph, drill down reports using SSRS.
• Intermediate Skills in Power BI with ability to create Dashboards for Data Analysis based on the business needs
• Setup TFS CI/CD for SQL Automation and Automation via scripting tools such as PowerShell (in addition to T-SQL)
• Performance tuning of DB Objects, ETL and SSRS Reports.
• Independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end.

MS BI Developer

Data Engineer

• Provide hands-on technical direction, architectural oversight, and implementation leadership for the design, development, and operation of the data warehouse environment
• Lead the design, implementation, and maintenance of the Medicaid Enterprise Data Warehouse architecture (data models, ETL/ELT pipelines, metadata, and BI layers)
• Define and enforce data architecture standards, integration patterns, and performance optimization strategies
• Oversee the development and optimization of ETL/ELT processes to extract, transform, and load data from MMIS, MCOs, and other Medicaid source systems
• Implement and enforce data governance, lineage tracking, and metadata management standards
• Monitor system performance and troubleshoot complex data or processing issues
• Serve as the primary technical point of contact for MEDW development and support teams

Technical Lead Engineer – Medicaid Enterprise Data Warehouse

• Assists with inbound calls from cardholders with questions or concerns about their Debit card accounts when an escalation is needed or call volume is required.
• Assists with supervisor call backs
• Assists with agent chat assistance
• Assists with the call center floor to assist representatives with questions or difficult telephone calls.
• Answers inquiries regarding general dispute process
• Data entry of disputes when necessary
• Assist department supervisor and manager in implementation of work assignments. Act as department supervisor without supervisor/manager.
• Performs all other duties as assigned.

Customer Experience Associate III

Analyst

• Performs tasks based on established procedures.
• Uses data organizing and coordination skills to perform business support or technical work.
• Facilitates quantitative project KPIs such as service level so that intraday and intraweek operational KPIs are met and optimized.
• Ensures that published schedules appropriately meet organization and project-specific targets (KPIs) within a set policy.
• Monitors intraday actuals against forecasted planning parameters and applies corrective actions to address negative deviations.
• Re-forecasts planning parameters based on actuals.
• Updates intraday schedules to best meet requirements for upcoming intervals.
• Records events and incidents that influence forecasts and KPI realization for impact review and future planning.
• Accepts and maintains published schedules by adjusting to accommodate changes to available resources or client requirements.
• Manages operations across several health plan functions, including plan operations, member/provider services, claims, implementation and grievances/appeals.
• Performs other duties as assigned.
• Complies with all policies and standards.

Workforce Management Traffic Analyst

Software Engineer

• Design, maintain, and enhance enterprise applications built on COBOL systems
• Analyze legacy code and implement new features
• Collaborate with cross-functional teams to integrate modern technologies
• Provide on-call support as needed
• Develop and unit test software solutions
• Create functional specifications and status reports

Cobol Developer

• Identifying customer needs, answering questions, or resolving problems related to SSL, servers and/or relational data bases.
• Performing routine call center activities concerning business products and services.
• Using the tools provided to guide you through customer conversations.
• Providing customers with important information while communicating in a warm empathetic manner.
• Gathering information to keep customer profiles and accounts up to date.
• Using your computer knowledge to give exceptional customer service.

Technical Customer Service Specialist

• Manage end to end implementation of Datawarehouse and ETL on premise/cloud.
• Expert skills and ability to work and provide guidance to team on Database Design/Modelling
• In-depth skills to design, write and modify SSIS packages
• In-depth skills on SQL/TSQL (performance tuning and troubleshooting)
• Advanced knowledge on SSAS to develop cube and tabular models with MDX/DAX Query Skills
• Advanced Skills in SSRS to Create reports, data and analysis based on business needs and available data elements.
• Expert knowledge in developing parameterized, Chart, Graph, drill down reports using SSRS.
• Intermediate Skills in Power BI with ability to create Dashboards for Data Analysis based on the business needs
• Setup TFS CI/CD for SQL Automation and Automation via scripting tools such as PowerShell (in addition to T-SQL)
• Performance tuning of DB Objects, ETL and SSRS Reports.
• Independently analyse, solve, and correct issues in real time, providing problem resolution end-to-end.

Senior MS BI Developer

Analytics Engineer

• Design, develop, and deploy ETL mappings, workflows, and sessions using Informatica PowerCenter.
• Extract data from heterogeneous source systems (e.g., Oracle, SQL Server, flat files, SAP) and load into target data warehouse environments.
• Collaborate with business analysts and data architects to understand data requirements and translate them into efficient ETL solutions.
• Optimize ETL processes for performance, scalability, and maintainability.
• Conduct data validation, reconciliation, and troubleshooting to ensure data quality and integrity.
• Maintain ETL documentation, including data flow diagrams, technical specifications, and process design documents.
• Participate in code reviews, unit testing, and UAT support.
• Monitor ETL jobs and workflows, identify bottlenecks, and implement improvements.
• Provide production support and resolve data-related issues in a timely manner.