Conduent

Administration

• Support the management of defined benefit administration accounts, focusing on client satisfaction, retention, and growth.
• Work with clients and leadership to help implement business strategy, service models, and operational priorities.
• Help ensure business units meet SLAs, performance metrics, and service delivery standards.
• Assist in initiatives focused on process improvement, operational efficiencies, and system enhancements.
• Support accurate documentation of client requirements, plan provisions, and operational details to aid effective account management.
• Collaborate with internal and external stakeholders to maintain strong partnerships and high levels of client satisfaction.
• Contribute to the development and review of performance reports, KPIs, and operational metrics.
• Ensure compliance with organizational policies, regulatory requirements, and client contractual obligations.
• Assist in planning, implementation, and execution of business continuity plans (BCP) for defined benefit operations.

Manager, Benefits Administration Services – Defined Benefits

Procurement

• Guides strategic sourcing and category management for client organizational spend.
• Obtains approval for the category sourcing plan (including project prioritization, phasing, and savings).
• Integrates client stakeholders into the sourcing process using a tollgate procedure.
• Collects, cleanses, classifies, analyzes, and interprets client spend data.
• Leads the process to renew, extend, terminate, or renegotiate contracts.
• Develops an implementation plan to optimize purchasing channels for category spend.
• Holds full responsibility for enabling hosted and punch-out catalogs.
• Drives transactional automation.
• Performs other duties as assigned.
• Complies with all policies and standards.

Senior Procurement Analyst

Human Resources

• Being the first point of contact for HR-related queries
• Administering documentation (personal files, contracts of employment, etc.)
• Maintaining records and compile reports concerning personnel-related data (e.g. starters & leavers, headcount, absenteeism, vacations, etc.)
• Supporting HR Manager in Corporate and Divisional processes, projects and procedures
• Managing and monitoring the process of onboarding and offboarding employees
• Preparing reports and analysis according to the procedures
• Ensuring the relevant HR database is up to date, accurate and complies with legislation

HR Assistant, English Language

Cloud Engineer

• Designing, implementing, and managing cloud-based systems
• Working service catalog requests - Add/modify/delete distribution lists, shared mailboxes, groups, service accounts
• Create batches for user license patching
• Interfacing with IDM team
• Create and maintain reports on user access, elevated access, and service accounts
• Manage elevated access requests/revocations
• Keep Windows servers up to date on SSL certificates
• Troubleshoot user issues regarding access to Microsoft 365
• May occasionally include special projects in Account Management

Infrastructure Cloud Services Engineer II

• Administer employee benefit programs including health, dental, vision, life, disability, retirement, and leave programs
• Process enrollments, changes, terminations, and life event updates accurately and timely
• Maintain and update benefits data in HRIS and vendor systems
• Respond to employee inquiries regarding benefits coverage, eligibility, claims, and policies
• Assist with open enrollment preparation and communication
• Reconcile benefit invoices and ensure accurate payroll deductions
• Coordinate with benefits vendors and internal payroll/HR teams
• Maintain compliance with federal and state regulations (e.g., COBRA, FMLA, ACA, ERISA)
• Prepare reports and perform audits to ensure data accuracy
• Maintain confidentiality of employee information at all times

Benefits Administration Services Associate

Consultant

• Managing day-to-day client delivery, operations, and project execution for Loan Manager.
• Driving contract renewals, new account portfolio setups, and cross-sell opportunities with partner services.
• Collaborating with internal teams to provide strategic insights for the roadmap, testing new releases, and problem-solving for platform and business unit success.
• Advising clients and prospects with expert guidance on loan/lease servicing to improve efficiency and profitability.
• Preparing monthly management reports and delivering business and technical consulting that drives project revenue.
• Monthly billing and contract management to ensure accuracy and timeliness of invoices to client(s).
• Supporting sales enablement including Loan Manager demos, presentations and industry conferences.

Delivery Manager – Loan Manager

• Manages client employee data for recruitment records of potential employees, online tests, and travel expenses.
• Coordinates logistics for recruiting events with vendors and prepares event reports.
• Administers pre-employment screening checks in collaboration with other departments and vendors.
• Ensures proper paperwork for new candidates, including medical and fit reports.
• Ensures new hires have required information and instruction in preparation for their first day of work.
• Performs other duties as assigned.
• Complies with all policies and standards.

HR Solutions Services Associate II

Accountant

• Monitoring Account Reconciliation and MJE
• Finished goods stock accounting monitoring
• Accrual AP&AR/R&D and including transfer from plant monitoring
• Provision, Incentives posting/monitoring
• GL bank payment flow (through ICM) from central finance
• Forecast reporting/Management of BW-BPS
• Manual journal entries preparation in ATR&MIS tool
• Intercompany documentation and control
• P/L regional allocation of depreciation and cost
• Charts of Accounts control
• Master data management
• SLA Assurance

R2R Accountant, Italian Language

• Handle inbound calls with a strong focus on accuracy, empathy, and first-call resolution
• Navigate and effectively utilize multiple systems and tools to research, resolve, and document complex benefit inquiries
• Provide professional written communication, including follow-up and resolution emails
• Process member requests efficiently while adhering to compliance, quality, and service standards
• Deliver a consistent, high-quality customer experience aligned with business expectations

Benefits Specialist

QA Engineer

• Create a quality checklist to determine potential defects.
• Review transactions and select samples for auditing.
• Perform risk assessments related to performance monitoring and financial operations.
• Understand the connectivity of up-stream and down-stream processes with respect to the auditing process.
• Validate audit findings with operations personnel to concur with root cause analysis (RCA).
• Perform other duties as assigned.
• Comply with all policies and standards.
• Typing Speed Requirement 20 WPM

Quality Assurance Associate III

Accounting Manager

• Providing timely and professional response on AP Service Desk queries (calls / tickets)
• Reviewing, validating, and executing Vendor Master data requests on daily basis
• Supporting buyers / suppliers in submitted requests and performing calls to validate their data
• Performing timely follow up’s on requests if needed
• Analyzing and resolving escalations and non-quality from customers and vendors
• Processing and supporting AP teams to process invoices
• Investigating to resolve the problem and communicate the solution
• Meeting all SLAs and the service quality targets set by the supervisor
• Collaborating on department activities to ensure deliverables are completed within the set deadlines
• Sharing experience and knowledge with other team members to increase the quality of performance

Accounting Associate, Italian Language

Customer Support

• Je behandelt binnenkomende verzoeken via telefoon en e-mail.
• Het identificeren van klantbehoeften door eerdere transacties en casussen te analyseren.
• Het uitvoeren van routine inbound en outbound activiteiten volgens standaardscripts en vastgestelde richtlijnen.
• Alle noodzakelijke informatie van de klant verzamelen om de database accuraat bij te werken.
• Typische problemen binnen jouw werkgebied zelfstandig herkennen en oplossen met behulp van bestaande procedures.
• Indien nodig zaken opschalen naar hogere niveaus en het bedrijfsbeleid helder uitleggen aan klanten.

Klantenservice Specialist – Gezondheidszorg, Pharma

Account Executive

• Handle customer inquiries by phone — always friendly, professional and solution-oriented
• Advise customers on products and services tailored to their individual needs
• Accurately maintain and update customer data in our systems
• Contribute actively to customer satisfaction through competent, service-oriented communication

German-speaking Customer Service Representative

Support Engineer

• Configure, develop, and customize core ServiceNow modules such as ITSM, CSM, FSM, and EAM to meet evolving business needs.
• Create and manage advanced workflows, forms, business rules, and UI policies.
• Drive platform enhancements, version upgrades, and solution design while adhering to best practices.
• Architect and implement integrations with third-party systems (SailPoint, Jira, SCCM, Azure, GCP) using REST/SOAP APIs, Service Graph Connectors, and other relevant technologies.
• Automate service provisioning and deprovisioning using Flow Designer, orchestrations, and custom scripts.
• Establish and manage Identity and Access Management (IAM) within ServiceNow, ensuring secure and efficient user provisioning.
• Develop Role-Based Access Control (RBAC) policies and workflows, including role assignments, approvals, and auditing.
• Collaborate with security and compliance teams to maintain governance and adherence to privacy regulations (e.g., Australian Privacy Act).
• Monitor system health, troubleshoot incidents, and recommend solutions to ensure platform stability.
• Conduct root cause analysis for complex issues, coordinating with internal teams to implement preventative measures.
• Maintain high-quality technical documentation, including development guidelines, design documents, and platform policies.
• Partner with business analysts, project managers, and key stakeholders to gather requirements and propose optimal technical solutions.
• Participate in Agile ceremonies (daily stand-ups, sprint planning, reviews) to maintain transparency and meet project milestones.
• Mentor junior developers, enforce coding standards, and champion best practices in ServiceNow development.
• Work within an Agile delivery framework, participating in daily stand-ups, sprint planning, and retrospectives.
• Collaborate with scrum masters, product owners, and cross-functional teams to refine user stories, estimate tasks, and ensure timely feature delivery.
• Contribute to continuous improvement of processes, tools, and methodologies to enhance efficiency and quality.

App Dev & Support Engineer I

• Responsible for providing legal support to the customers including:
• Processing physical mail
• Preparing Discovery Tracking logs for assigned matters
• Submitting document request to various contracts for assigned matters
• Scheduling and participating in custodian interviews or conference calls
• Producing and Managing document productions for assigned matters
• Providing general litigation support to the customers as needed.