Conduent

Support Engineer

• Drive the design, development, and optimization of ServiceNow implementations across multiple modules
• Collaborate closely with cross-functional stakeholders to shape digital transformation initiatives
• Create and manage advanced workflows, forms, business rules, and UI policies
• Drive platform enhancements, version upgrades, and solution design
• Conduct root cause analysis for complex issues
• Mentor junior developers, enforce coding standards, and champion best practices in ServiceNow development.

App Developer, Support Engineer I

• Configure, develop, and customize core ServiceNow modules such as ITSM, CSM, FSM, and EAM to meet evolving business needs.
• Drive platform enhancements, version upgrades, and solution design while adhering to best practices.
• Automate service provisioning and deprovisioning using Flow Designer, orchestrations, and custom scripts.
• Establish and manage Identity and Access Management (IAM) within ServiceNow, ensuring secure and efficient user provisioning.
• Conduct root cause analysis for complex issues, coordinating with internal teams to implement preventative measures.
• Monitor system health, troubleshoot incidents, and recommend solutions to ensure platform stability.

App Dev & Support Engineer II

• Configure, develop, and customize ServiceNow modules to meet business needs
• Architect and implement integrations with third-party systems
• Establish and manage IAM within ServiceNow
• Monitor system health and troubleshoot incidents
• Collaborate with cross-functional teams to gather requirements

App Dev & Support Engineer I

Operations

• Manage pending tickets according to priority order or level of criticality
• Work remotely with different support teams
• Knowledge of information technologies for diagnosing systems, servers, networks, and cybersecurity issues
• Assist senior operations engineers in designing and implementing new solutions
• Help maintain and update documentation
• Resolve virtualization issues
• Participate in planning sessions, daily meetings, and backlog review sessions
• Perform other assigned duties

IT Operations Analyst I

Software Engineer

• Analysis, design, programming, implementation, maintenance, and enhancement of system that supports Point-of-Sale and Batch processes using Microfocus Cobol, CICS, Oracle and JCL.
• Analyze RFP documentation, meet with appropriate team members or clients, analyze software factors, assist with proposal work, and complete design documentation and estimates that meet the business requirements.
• Accurately and completely develop and unit test software solutions to meet client requirements.
• Develop testing recommendations for more in-depth testing for modifications.
• Optimize existing COBOL programs for performance, scalability, and maintainability.
• Provide on-call support on as needed basis.
• Perform impact analysis and root-cause investigations for production incidents.
• Resolve any issues that present themselves in a timely manner to prevent system outages.
• Investigate, resolve and document assigned issues and propose/implement solutions.
• Assist in discussions with clients and/or in the explanations of the issues, and recommended solutions.
• Assist in preparation of functional specifications for application systems, presentation of system requirements and designs to client personnel.
• Develop status reports of development activities weekly, to appropriate management.

Microfocus Cobol Developer

Account Executive

• Handling customer inquiries by phone — always friendly, professional and solution-oriented
• Advising on products and services tailored to customers' individual needs
• Carefully maintaining and updating customer data in our systems
• Actively contributing to customer satisfaction through competent, service-oriented communication

Customer Service Representative, German-speaking

Engineer

• Interacting with Clients, vendors and understand business needs.
• Initiate/Kick Off Project. Create project plan with relevant details such as (WBS, Effort Estimations)
• Task Allocation & Track deliveries for against SLA
• Risk Management and Mitigation
• Follow the standard practices and procedures specific to your Tower
• Create & Maintain project management routines
• Performance Management
• Conduct regular associate development discussions
• Initiate & Identify user technical/ functional training needs and devise and managing user training programs
• Track performance of project team members and takes appropriate action
• Responsible for project/client communication
• Manage internal stakeholder communication (including Technology & other teams for assigned module)
• Manage Offshore/Onshore Interaction and Stakeholder Communication
• Escalation Management
• Interprets very complex business needs and translates them into system requirements
• Strong understanding of Domain and is required to comprehend Business Requirement Documents (BRD)
• Manage transitions (Ongoing vis-à-vis Implementations vis-à-vis Leveraged Shared Services)

Technical Business Analysis Engineer III

Financial Planning and Analysis

• Designing, building, and validating robust driver-based financial models across multiple business units and functions
• Translating operational and financial data into scalable and flexible modeling frameworks
• Analyzing cost structures to identify efficiency opportunities, cost drivers, and savings opportunities
• Developing scenario modeling and sensitivity analyses to support strategic business decisions
• Consolidating and cleansing data from ERP systems, financial systems, and operational datasets
• Ensuring data integrity and consistency across all models and reporting outputs
• Producing actionable insights and executive-level recommendations based on financial analysis
• Presenting findings in a clear and concise format for senior leadership audiences
• Partnering with Finance, FP&A, Operations, and business leaders to align assumptions and modeling requirements
• Facilitating discussions around assumptions, risks, opportunities, and financial impacts
• Delivering end-to-end financial models with flexible assumptions and scalable outputs
• Documenting model logic, drivers, methodologies, and processes for internal handoff
• Supporting knowledge transfer activities and additional financial analyses as needed

Interim Finance Analyst – Financial Modeling

Administration

• Executes established benefits processes and seeks guidance from Sr. Analysts.
• Researches and responds to intermediate participant issues. (i.e. eligibility, calculation errors, and service delivery)
• Triages intermediate system issues to confirm adherence to requirements.
• Performs peer review on work completed by other peers.
• Interfaces with external client contacts to resolve day-to-day benefit questions.
• Reviews benefit reports, determines action required and gives direction to team members.
• Identifies system and process enhancements to improve process efficiencies.
• Mentors and coaches junior members.
• Performs other duties as assigned.

Benefits Administration Services Analyst II

Customer Support

• Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
• Accurately document enrollment requests, status changes, complaints, and grievances
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
• Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Customer Service Representative

• Creation, follow up and communication of incidents
• Ability to remain calm and with attention to detail under time pressure situations
• Consistency in monitoring and procedure follow up and execution
• Applying technical know-how to assess and troubleshoot issues
• Act as liaise between business and technical teams
• Identify recurring issues to address and resolve permanently

IT Operations Associate II

• Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
• Identify customer needs to ensure the customer is provided complete and accurate information.
• Process required transactions via mainframe or web-based applications.
• Submit research requests in a concise yet accurate manner.
• Maintain a thorough knowledge of the company and client programs, policies, and technology.
• Communicate effectively in a warm and empathetic manner.
• Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
• Provide support to other positions/operations in cases during heavy workloads or absences.

Customer Service Representative I

Accounting Manager

• Performs tasks based on established procedures.
• Uses data organizing and coordination skills to support the business and perform technical work.
• Reviews and verifies the accuracy of journal entries and accounting classifications.
• Extracts data for dashboards on process/reconciliation metrics.
• Assists with audits by providing supporting records and documentation.
• Ensures that adequate and updated process documentation and desktop procedures exist.
• Contributes towards quality efforts and guides the quality verifiers team.
• Participates in first-level tasks and quality checks.
• Performs other duties as assigned.
• Complies with all policies and standards.

Accounting Services Associate IV

• Understand and apply Accounts Payable processes, policies, procedures and internal control standards.
• Following the checklist and completing the timely scheduled tasks.
• Reviews and recommends resolution for exception items (PO invoices).
• Assist with any voucher issues that need to be resolved in order to expedite payment exceptions, recycle, approval issues etc.
• Ability to analyze and identify potential duplicates and take corrective measures.
• Working on the invoices related issue with internal team and external customers.
• Pull reporting from various sources.
• Respond promptly to customer/End user inquiries via emails and calls occasionally.
• Invoice validation against POs.
• Vendor statement reconciliation
• On hold invoice review
• Weekly payment process
• Communication with the purchasing department regarding discrepancies
• Email communication with vendors for payment updates and missing invoices.

Accounting Services Analyst I

• Lead, coach, and develop a team of 30–45 remote associates to meet and exceed performance goals
• Monitor, manage, and drive adherence to daily and monthly Service Level Agreements (SLAs)
• Serve as the primary escalation point for operational and customer issues, ensuring timely resolution
• Ensure compliance with company policies, procedures, and applicable regulations; administer corrective actions as needed
• Partner with leadership, vendors, and client stakeholders to align on goals and service expectations
• Oversee talent management processes, including hiring, onboarding, performance reviews, and terminations
• Analyze performance data to identify trends, mitigate risks, and implement improvement strategies
• Prepare and deliver regular reporting on team performance and key metrics to senior leadership
• Collaborate with senior management on budgeting, resource planning, and operational initiatives
• Leverage internal systems and reporting tools to proactively identify areas of concern and drive solutions
• Support additional projects and initiatives as assigned