Concord Servicing

Scrum Master

• Manage delivery using Agile methodologies (Scrum, Kanban, or hybrid)
• Participate in Agile ceremonies (stand-ups, sprint planning) and provide status reporting
• Identify and manage risks, dependencies, and blockers
• Gather, document, and refine business and functional requirements
• Translate requirements into user stories with clear acceptance criteria
• Support UAT planning, execution, and validation
• Triage, prioritize, and monitor engineering tickets (bugs, enhancements, requests)
• Ensure tickets are actionable, tracked, and progressing; follow up on aging or stalled items
• Collaborate with the business and engineering to align priorities and manage capacity
• Track sprint progress and maintain visibility into tickets requiring action
• Drive process improvements to increase efficiency and reduce bottlenecks

Agile Project Manager

Infrastructure Engineer

• Own cloud infrastructure architecture with AWS as the primary platform, ensuring alignment with business goals, security requirements, and SOC 2 and PCI-DSS compliance obligations
• Lead the architectural assessment of all acquired Azure environments — evaluating security posture, network topology, identity configuration, and workload dependencies
• Develop and maintain reference architectures, design patterns, and technology roadmaps that account for our hybrid AWS/Azure environment
• Evaluate emerging cloud technologies and make recommendations on adoption, retirement, or consolidation of platforms and services
• Lead architecture reviews and provide technical governance for infrastructure projects across the organization
• Conduct deep-dive assessments of acquired Azure environments, producing comprehensive documentation covering network architecture, security controls, identity and access configurations, workload inventories, and data flows
• Identify and drive remediation of security gaps and compliance deficiencies across acquired Azure environments in partnership with the Cloud Infrastructure Engineer and InfoSec team
• Develop detailed migration plans for transitioning data and workloads from acquired Azure environments into LINK, our AWS-hosted core line-of-business application
• Produce and maintain infrastructure documentation packages for the Product team, providing the architectural context needed to plan and execute LINK data migration workstreams
• Define and track progress against Azure rationalization milestones, keeping stakeholders informed on scope, risk, and timeline
• Partner with the VP of Infrastructure to author, maintain, and continuously improve infrastructure procedures, runbooks, and operational standards
• Establish and enforce cloud governance frameworks including tagging standards, cost management practices, IAM policies, and network design principles
• Define and document disaster recovery, business continuity, and incident response procedures for cloud infrastructure
• Create structured work and project pipelines for T1 Helpdesk, T2 Systems Administration, and T3 DevOps teams by translating architectural decisions into actionable implementation tasks
• Provide technical guidance and direction to the Cloud Infrastructure Engineer responsible for Azure day-to-day operations and security remediation
• Collaborate with DevOps to drive infrastructure-as-code (IaC) adoption and CI/CD pipeline improvements on AWS
• Partner with the InfoSec team on conditional access, identity governance, and security posture across cloud environments
• Work with the Product team as the infrastructure subject matter expert for LINK migration planning, ensuring data and workload dependencies are clearly understood before migration execution begins
• Lead cost optimization initiatives across AWS and Azure environments, including reserved instance planning, right-sizing, and architectural efficiency improvements
• Oversee cloud networking design, including VPCs, VNets, transit gateways, peering, DNS, and hybrid connectivity (Direct Connect / ExpressRoute)

Cloud Infrastructure Architect

Account Manager

• Develop and maintain strong relationships with assigned client accounts
• Act as the main point of contact for clients, addressing their needs and concerns
• Gain a deep understanding of clients' business objectives and provide strategic guidance and support
• Identify growth opportunities within client accounts and collaborate with internal teams to implement strategies
• Monitor and analyze client performance metrics
• Prepare and present regular reports and updates to clients on account status and progress
• Ensure timely and accurate delivery of services to clients
• Resolve client issues and disputes in a timely and satisfactory manner

Administration

• Maintain the integrity of electronic custodial and collateral management systems by accurately entering, updating, and releasing collateral records in accordance with established policies and controls
• Process electronic fundings, releases, and collateral substitutions, ensuring all required documentation is properly uploaded, indexed, and retained within approved systems
• Manage digital collateral files, ensuring documents are accurately classified, searchable, and stored in compliance with retention and audit requirements
• Review electronic collateral documentation for completeness, accuracy, and compliance prior to approval or release
• Perform ongoing quality control and reconciliation activities to identify and resolve data discrepancies within electronic systems
• Ensure all assigned tasks are completed within established departmental deadlines and service-level agreements
• Respond to research and information requests from clients, lenders, auditors, and internal stakeholders within required timeframesSupport internal and external audits by providing electronic documentation, reports, and system evidence as requested.
• Participate in continuous improvement initiatives related to electronic collateral workflows, system enhancements, and process automation
• Perform additional operational and administrative duties as assigned

Electronic Collateral Administrator

Technical Writer

• Partner with internal stakeholders and engineering teams to capture technical details and translate them into clear, accessible content for technical and non-technical audiences.
• Support program milestones by delivering accurate documentation aligned with project phases, go-live events, and change initiatives.
• Build, organize, and manage the Knowledge Base to serve as a single source of truth for internal users, clients, and partners.
• Use analytics and user feedback to continuously improve KB usability and content relevance.
• Work closely with PMO leadership to ensure all documentation aligns with project governance frameworks and program-level deliverables.
• Support program reporting needs by maintaining accurate document repositories, revision logs, and audit trails.