Senior Account Manager
Response Mine Interactive
Virtual Customer Success Account Manager
Concentrix
full-time
Posted on:
Location Type: Remote
Location: Remote • South Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $43 - $51 per hour
Job Level
Mid-LevelSenior
Tech Stack
Azure
About the role
- manage customer relationships, ensure satisfaction, and drive successful service delivery
- leverage technical expertise, business acumen, and industry perspectives
- orchestrate post-sales delivery and support of Microsoft’s products and services
- empower customers to achieve meaningful business outcomes
- collaborate with account team peers to develop account plans
- monitor trending incidents to engage in proactive upgrades
- conduct Service Hub customer training sessions
- prepare escalation summary reports for Customer Success Account Managers
Requirements
- Bachelor’s degree in Business, Sociology, Psychology, Computer Science, Information Systems, or a related field
- 3+ years/8+ years in customer success, technology or solution delivery, practice management, customer-facing consulting, or portfolio management
- Microsoft or competitor equivalent certification in relevant technologies (e.g., Azure, M365, D365, AI)
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent
- Strong analytical and problem-solving skills
- Proficiency in Microsoft 365 products, including Excel and Power BI
Benefits
- medical, dental, and vision insurance
- comprehensive employee assistance program (EAP)
- 401(k) retirement plan
- paid time off and holidays
- paid training days
- DailyPay enrollment option
- Company networking opportunities with organized groups
- Health and wellness programs
- Mentorship programs
- Work-from-home convenience with company-supplied technologies
- Programs and events that support diversity, equity, and inclusion
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successsolution deliverypractice managementportfolio managementanalytical skillsproblem-solving skillsMicrosoft 365ExcelPower BI
Soft skills
customer relationship managementservice deliverycollaborationbusiness acumentechnical expertisecommunication
Certifications
Bachelor's degreeMicrosoft certificationITIL Foundation certification
