Receptionist/Office Administrator
Konica Minolta Australia
Fashion Support Consultant, Finnish Speaker
Concentrix
full-time
Posted on:
Location Type: Office
Location: Malaga • 🇪🇸 Spain
Visit company websiteSalary
💰 €21,000 per year
Job Level
Mid-LevelSenior
About the role
- Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands
- Log call details onto call management systems and provide response and resolution within SLA
- Maintain service and product knowledge and expertise associated with applications specific to individual customers
- Escalate potential service issues initially with Mentor
- Follow all the processes and procedures of the project and comply with administrative duties
Requirements
- Proficient or bilingual in Finnish with an advanced level of English or Spanish
- Customer care skills – ability to listen to and understand the customers’ need
- Ability to take ownership of, and progress calls to resolution or to escalate call to resolution
- Excellent communication skills and adaptability
- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus
Benefits
- Full paid training on the company and the project you'll be working on
- FREE Learning and Leadership Development programs
- Career development programs, specialized courses, and language classes
- Bonus up to 2,400 euros gross/year
- Permanent contract (39 hours/week) Monday to Friday 9:00 to 18:00
- Central location in Malaga
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer care skillsability to listenunderstanding customer needsownership of callsprogress calls to resolutionescalation skillsexcellent communication skillsadaptability
