Sales & Broker Support Specialist
ZING. Enamel Whitening. Toothpaste, but magic.
Corporate Account Support Manager
Biffa
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- The Corporate Account Support Manager supports the commercial relationship between Biffa and its Corporate clients covering growth/development, meeting the relevant KPI's and SLA's compliance , customer satisfaction and retention, to ensure consistency and high quality service.; Supporting the Account Director and being an interface between the company and specific Corporate Clients, supporting the strategic account plans, service success, contract compliance and retention; Carry out on site audits and deliver improvements across the portfolio as agreed; Create any required reports in a timely and fit for purpose manner as requested by the customer and within agreed deadlines; Provide support on tenders and contract renewals across the portfolio; Support the Corporate Account Directors with the growth of the customer net earnings base and the expansion or introduction of new services.; Assist with the production and development of customer management information/reporting as agreed with your line manager; Ownership of gathering supplier data that supports the reporting and invoicing needs of our customers; Manage pricing and customer quotations for specified contracts; Support ad hoc and administrative requirements for our customer base, as agreed with your line manager; Manage and deliver projects for our customers as agreed with your line manager
Requirements
- Organisational, communication (verbal and written), and interpersonal skills; Proficient in MS Office and general IT applications; Ability to work independently and manage confidential information appropriately; Confident interacting with stakeholders at all levels; Analytical mindset with attention to detail and data interpretation skills; Solution-focused approach to problem solving; Ability to plan, prioritise, and deliver under pressure; Skilled in conflict resolution and negotiation; Flexible and willing to travel as required
