Account Manager

• Azeus Systems Limited is hiring an Account Manager for Convene, a board meeting and collaboration SaaS.
• Manage approximately 20+ government accounts within KSA.
• Report to the regional manager and the head of global customer success.
• Proactively engage clients, guide software best practices, and generate upsells.
• Conduct onboarding, renewals, training (Admin, Secretary, Board Member) and refresher sessions.
• Drive change management, handle upgrades and customization requests, and mitigate termination risks.
• Maintain accurate CRM/PD records and coordinate with Support, Finance, Deployment, Legal.
• Schedule high-level feedback meetings and ensure clients complete Convene Subscription agreements.

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