Concentric LLC

Technician

• The DC Power Installation Technician/Level 3 will have at least 2 years’ experience as a Level 2 Installation Technician in non-powered installations or equivalent.
• Under supervision of Level 4 Installation Technician or Installation Supervisor run individual basic job as lead in-charge from start through completion and customer acceptance.
• Supervise the activities of crews consisting of Level 1 & 2 installers.
• Report daily to Installation management and provide written daily job status with pictures to project management.
• Assist in the training and development of Level 1 & 2 installers assigned by Installation Management.
• A major aspect of this position is to ensure the highest standards of quality and service.
• Must be able to perform all the qualifications of a Level 2 Installation Technician.
• Complete understanding of the standard for working on live power safely.
• Perform daily pre-job tail-gate safety/job meetings and document.
• Ability to analyze job specifications and drawing packages.
• Assure installation is completed on time and within budget.
• Maintain a safe and hazard free work area.
• Meet all customer security requirements.
• Establish and maintain a professional rapport with Customers, Supervisor and Co-workers.
• Provide job progress reports to supervisor on status of job, material shortages, customer complaints, and unsafe or inoperable tools.
• Perform any required cable and installation testing prior to turn over to customer.
• Manage and report daily crew time and expense on job.
• Prepare installation Method of Procedure (MOP) and conduct MOP meeting as required by customer.
• Manage job scope of work changed using Job Information Memorandum (JIM) procedure, or the customer JIM procedure.
• Resolve job specification and/or drawing issues with customer interface.
• Responsible for quality processes on job and performing in-process quality audits.
• Perform quality checklist and correct any quality deficiencies prior to job completion.
• Responsible for managing crew tool requirements and tracking tool assets.
• Act as primary customer interface on job site.
• Ability to supervise subcontractor work.
• Perform routine preventative maintenance.
• Perform operations on working equipment with appropriate supervision.
• Lead and perform hot cuts during Maintenance Windows.
• Perform basic AC and DC wiring installation.
• Understand manufacturer specs and installation procedures of equipment for job.
• Bring a plant or equipment down or back up as needed.
• Perform battery removals and installations (new & replacements).
• Perform ore-test and acceptance checklist prior to job completion.
• Perform accurate Midtronics/Fluke and other testing reports.
• UPS Factory Training on Powerware, Liebert, APC, MGE, ETC.
• Work safely and follow all safety requirements.
• Work independently or with a team in a professional manner.

Field Technician – DC Power Level 3

• The Critical Power UPS (Uninterruptible Power Supply) Technician is responsible for servicing, troubleshooting, installing and maintaining Uninterruptable Power Supply (UPS) systems from all manufacturers; both single and three phase, along with batteries and other critical power equipment such as Power Distribution Units (PDU’s) and Static Switches (SSW’s).
• This position also provides technical support to customers on operational and maintenance aspects.
• Perform required preventative maintenance service to equipment under contract as scheduled.
• Responsible for maintenance involving use and care of electrical test equipment.
• Advise requesting department regarding system and requirements available to meet their needs and comply with safety codes.
• Perform initial starts-ups.
• Provide 24/7 on-call emergency services as required.
• Performance of electrical equipment maintenance routines.
• Battery system maintenance.
• Installation of designed Battery systems to ensure compliance with design specification and safety codes.
• Provide requested services while meeting safety codes, specification and budgetary limitations.
• Work with other team members to complete custom and large installation projects.
• Educate customers on basic operation of their equipment, informing them of issues they may experience and the necessary corrective actions.
• Establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate.
• Troubleshoot critical power systems down to the root cause and perform repairs with minimum customer downtime or site operation disruption.
• Interpretation of technical documentation including schematics.
• Coordinate and manage all on-site subcontractors as necessary.
• Recognize sales opportunities for critical power equipment and other add on products and link potential customers with the appropriate internal and external sales and technical resources.
• Timely and accurate completion of paperwork including Field Service Reports, RMA’s, timecards, and expense reports.
• Some warehouse responsibilities will be involved which included preparing batteries for transportation, managing inventory, and operating a forklift.
• Provide training and guidance to less experienced employees where necessary. Other duties as assigned by supervisor.

Field Technician

Customer Support

• Responsible for managing information, systems, and process flows surrounding customer and Technician experiences.
• Provide specialized assistance to customers by acting on a variety of requests including demo requests, pricing related projects and other related activities that will support sales associates, service management, and Technicians in achieving excellent customer service.
• Act as a liaison between Engineering, Customer Care managers, Accounting, and customers to ensure all orders, sales, and work meet Concentric’s standards.
• Communicate job progress or issues to Service Managers, Account Managers, and/or Parts Coordinator as needed.
• Answer incoming calls with a positive attitude and professional demeanor.
• Track and manage customer assets and update customer contracts as needed.
• Work safely, follow all safety requirements, and complete safety training as required.
• Work independently or with a team in a professional manner.

Customer Service Representative

Accountant

• The Staff Accountant position analyzes and reports on financial data to help the business run efficiently.
• Process business transactions including accounts payable and receivable, disbursements, expense vouchers, and receipts.
• Participate in key areas of the monthly financial close to ensure timely and accurate reporting on financial results.
• Prepare journal entries, reconcile various balance sheet and general ledger accounts.
• Assists employees, vendors, clients, and/or customers by answering questions related to accounts, procedures and services.
• Responsible for accounting functions that are part of an efficient month-end closing process, including reporting.
• Properly store and manage financial data.
• Regularly review bookkeeping for accuracy, provide reporting as necessary for audits.
• Review and update accounting processes and procedures as needed.
• Make financial recommendations.
• Collaborate with accounting team as necessary.
• Maintain confidential and secure storage of important financial information.
• Ensure all bookkeeping is accurate and adheres to state and federal law.
• Complete ad hoc projects and generate monthly reports as assigned.