Customer Service Representative

Concentric LLC

Customer Service Representative managing customer interactions and service requests remotely for Concentric, a provider of power solutions. Collaborate on requests and ensure order standards are met.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Responsible for managing information, systems, and process flows surrounding customer and Technician experiences.
Provide specialized assistance to customers by acting on a variety of requests including demo requests, pricing related projects and other related activities that will support sales associates, service management, and Technicians in achieving excellent customer service.
Act as a liaison between Engineering, Customer Care managers, Accounting, and customers to ensure all orders, sales, and work meet Concentric’s standards.
Communicate job progress or issues to Service Managers, Account Managers, and/or Parts Coordinator as needed.
Answer incoming calls with a positive attitude and professional demeanor.
Track and manage customer assets and update customer contracts as needed.
Work safely, follow all safety requirements, and complete safety training as required.
Work independently or with a team in a professional manner.

Requirements

What you’ll need

High School or GED Diploma required.
Prefer an associate degree from an approved two-year college or university or equivalent experience.
Must have proficient computer skills with Excel, Word, and data management capabilities.
Previous Enterprise Resource Planning (ERP) system experience a plus.
Strong communication, problem solving, and analytical skills.
Ability to organize work and work independently, with limited supervision.
Ability to work collaboratively with individuals from diverse backgrounds across locations and departments.
Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
Ability to adapt to a fast-changing environment.
Must be able to pass a background check and drug screen.
Willingness to work occasional overtime.
Travel up to 5% of the time, some overnight travel required.

Benefits

Comp & perks

Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees!
Three medical plan options with employer premium contribution that start on day one.
Employee paid dental and vision insurance that starts on day one.
Health Savings Account (HSA) with company contribution on eligible High-Deductible Health Plans (HDHP).
Medical and dependent care Flexible Spending Accounts (FSA) available.
Company-paid life and AD&D insurance, short-term and long-term disability coverage that start on day one.
Company 401K plan with 100% match on the first 4% of employee contributions.
8 paid holidays.
Full-time Employees receive a total of 128 Hours of Paid Time Off (PTO) Annually.
We offer employee paid accident, critical illness, and hospital indemnity insurance.
We offer employee paid legal plans, identity protection, pet insurance, and home & auto discounts.
Training and mentoring – Learn from our experts in the industry.
Advancement opportunities.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data ManagementExcelWordCustomer Asset TrackingContract Management

Soft Skills

Organizational SkillsCollaborationAdaptabilityPositive AttitudeProfessional Demeanor

Certifications

High School Diploma or GEDAssociate Degree Preferred