CompuWorks Ltd.

Collections

• Maintain ownership of the AR Aging with respect to your assigned accounts
• Responsible for inbound and daily outbound collection calls and communications with clients
• Serve as a primary point of contact for clients regarding billing questions, account status, and payment-related inquiries
• Build and maintain professional, collaborative relationships with clients to encourage open communication and timely resolution of account matters
• Responsible meeting established performance metrics related to client outreach activity, including call and communication volume
• Drive measurable improvement in AR aging and past due balances through effective collections and issue resolution efforts
• Collaborate cross functionally to resolve customer disputes
• Assist with payment reconciliation and follow up on unapplied cash, discrepancies and bounced/failed payments
• Assist clients in navigating our customer billing portal, including guiding them through payment processing, autopay setup, and resolving related questions or issues
• Identify root causes and make recommendations for continuous improvement of AR and collections processes
• Negotiate payment plans, when necessary
• Prioritize proactive communications with customers to minimize losses associated with bad debt
• Demonstrate strong customer service skills when handling customer complaints and supporting issue resolution
• Notify management of any financial risk identified
• Make recommendations to put customers on credit hold
• Make recommendations for bad debt write offs
• Assist with cash flow forecasting
• Maintain knowledge of applicable laws, regulations, and compliance standards
• Meet deadlines communicated by management
• Maintain accurate and detailed account notes and collection activity logs
• Maintenance of records for auditing purposes
• Assist with yearly audits
• Additional projects and reporting, as needed

Collections Specialist

• Maintain ownership of the AR Aging with respect to your assigned accounts
• Responsible for inbound and daily outbound collection calls and communications with clients
• Serve as a primary point of contact for clients regarding billing questions, account status, and payment-related inquiries
• Build and maintain professional, collaborative relationships with clients to encourage open communication and timely resolution of account matters
• Responsible meeting established performance metrics related to client outreach activity, including call and communication volume
• Drive measurable improvement in AR aging and past due balances through effective collections and issue resolution efforts
• Collaborate cross functionally to resolve customer disputes
• Assist with payment reconciliation and follow up on unapplied cash, discrepancies and bounced/failed payments
• Assist clients in navigating our customer billing portal, including guiding them through payment processing, autopay setup, and resolving related questions or issues
• Identify root causes and make recommendations for continuous improvement of AR and collections processes
• Negotiate payment plans, when necessary
• Prioritize proactive communications with customers to minimize losses associated with bad debt
• Demonstrate strong customer service skills when handling customer complaints and supporting issue resolution
• Notify management of any financial risk identified
• Make recommendations to put customers on credit hold
• Make recommendations for bad debt write offs
• Assist with cash flow forecasting
• Maintain knowledge of applicable laws, regulations, and compliance standards
• Meet deadlines communicated by management
• Maintain accurate and detailed account notes and collection activity logs
• Maintenance of records for auditing purposes
• Assist with yearly audits
• Additional projects and reporting, as needed.

QA Automation Engineer

• Enable success on the Rewst platform by building and troubleshooting RPA workflows
• Design RPA workflows and implement API integrations with MSP platforms such as ITGlue, Connectwise, Acronis and Microsoft Office 365
• Provide both proactive and reactive support to internal departments as well as clients
• Ensure seamless automation and optimization of processes

Robotic Process Automation Developer

Human Resources

• Serve as a trusted point of contact for employees and managers, providing timely, accurate, and supportive HR guidance.
• Support all stages of the employee lifecycle, including onboarding, offboarding, and internal employee changes, ensuring a smooth and positive experience.
• Maintain employee records and HR documentation with accuracy and confidentiality.
• Handle sensitive information with professionalism, discretion, and sound judgment.
• Support recruiting efforts through job postings, candidate coordination, interview scheduling, and onboarding documentation.
• Partner with hiring managers to help create a positive and organized candidate experience.
• Provide backup support for the international contractor lifecycle process.
• Support compliance, systems, and policy training initiatives across the organization.
• Assist with organizing training materials, resources, and internal knowledge documentation.
• Assist in improving HR processes, workflows, and standard operating procedures to create more efficient and scalable operations.
• Contribute to HR initiatives and projects that support employee engagement, operational effectiveness, and a positive company culture.
• Identify opportunities to improve HR systems, tools, and processes for greater efficiency and consistency.
• Support additional projects and initiatives as assigned by the Head of People & Culture.

HR Consultant

Network Engineer

• Provide an IT experience that clients love
• Provide Level 3 support to new and existing clients
• Responsible for Emergency Response to client outages
• Act as escalation point for Service L1 and L2
• Responsible for ticket ownership through discovery, resolution, and future mitigation
• Responsible for managing daily workload to ensure client issues and requests are addressed in a timely manner
• Responsible for consistently providing accurate service ticket notes and time tracking
• Responsible for ensuring clients and key players are consistently updated on the progress and next steps of their issue or request
• Responsible for creating and maintaining documentation
• Responsible for meeting or exceeding departmental KPI's

Engineer

• Design, develop, and maintain custom PHP and MySQL applications supporting business critical workflows
• Build and maintain custom WordPress plugins and integrations (not theme only or page builder work)
• Develop modern frontend applications using Next.js and React, with deployment experience on Vercel
• Convert Figma designs into clean, responsive, accessible code, collaborating closely with UX/UI designers
• Contribute to Cursor assisted development workflows, leveraging AI tools responsibly to increase quality and velocity
• Develop and enhance SharePoint solutions, including customizations, integrations, and workflow improvements
• Participate actively in Agile sprint ceremonies, including grooming, planning, standups, reviews, and retrospectives
• Work within a story point / actual point sprint model, delivering predictable and measurable outcomes
• Collaborate with product managers, QA, designers, and other engineers to deliver high quality releases
• Adhere to established SDLC standards, including code reviews, testing, documentation, and deployment practices
• Troubleshoot, optimize, and refactor existing systems to improve performance, stability, and maintainability

Collections Specialist

Collections Specialist

Robotic Process Automation Developer

HR Consultant

Network Engineer

Senior Web Services Engineer