CompuWorks Ltd.

Engineer

• Participate in the Implementation of our client onboarding program
• Documentation
• Network
• Hardware
• Credentials
• Applications
• SaaS Platforms (Azure, 365)
• Assessing Client Environment
• Old Hardware
• Security Risks
• Areas of improvement
• Deploying Tools
• Monitoring
• Security Services
• Self-service
• Exceptional communications with all parties
• Clients
• Project Manager
• Sales
• Client Services

Provisioning Engineer

Project Manager

• Manage Client communications
• Review project scopes
• Set timelines & expectations
• Schedule project resources to complete project work
• Monitor project milestones and progress
• Own communication between internal and external stakeholders
• Submit/execute change orders as needed
• Consult with in-house subject matter experts
• Ensure that project resources are entering time into correct tickets/phases
• Review project documentation for completeness
• Have final say on project completion

Provisioning Project Manager

Infrastructure Engineer

• Implementing some of the latest technology
• Lead projects to implement new technologies across a wide variety of vendors and hardware
• Installations (Firewalls, Switches, WAP's, Desktops, Servers, Hosts, SANS)
• Migrations (Servers, Backup appliances)
• Onboardings and Tools Deployments
• Implementing technical and productivity improvement solutions that revolutionize how entire organizations do business.
• Touching all new technology first, getting the most experience with all of the IT lifecycle.

Senior Infrastructure Engineer

Customer Support

• You will be ___________________________
• The salary for this position is $__________ (negotiable based on experience)

Customer Service Administrator

Customer Success Manager

• Meeting assistance: Document key points, decisions, and action items during meetings. Ensure clear communication of these details to all relevant parties.
• Agenda Preparation: Collaborate with account managers to prepare detailed agendas for client meetings, aligning with client goals and account strategies.
• Change Management Initiatives: Organize and tee up for the SA/CSM
• Gainsight Entry: Accurately input and manage client data within the Gainsight platform, tracking customer health and identifying opportunities for engagement.
• Ticket Submissions: Efficiently process and submit tickets related to client requests or Initiatives, coordinating with internal teams to ensure timely resolution.

Provisioning Engineer

Provisioning Project Manager

Senior Infrastructure Engineer

Customer Service Administrator

Client Success Coordinator