CompuWorks Ltd.

Network Engineer

• Provide an IT experience that clients love
• Provide Level 3 support to new and existing clients
• Responsible for Emergency Response to client outages
• Act as escalation point for Service L1 and L2
• Responsible for ticket ownership through discovery, resolution, and future mitigation as well as participation in RCA process
• Responsible for managing daily workload to ensure client issues and requests are addressed in a timely manner
• Responsible for consistently providing accurate service ticket notes and time tracking
• Responsible for ensuring clients and key players are consistently updated on the progress and next steps of their issue or request
• Responsible for creating and maintaining documentation
• Responsible for meeting or exceeding departmental KPI's

Project Manager

• Manage Client communications
• Review project scopes and financial setup
• Set timelines & expectations
• Schedule project resources to complete project work
• Monitor project milestones and progress
• Submit/execute change orders as needed
• Consult with in-house subject matter experts
• Ensure project resourcing enters time into correct tickets/phases
• Review project documentation for completeness
• Have final say on project completion

Network Engineer

Senior Project Manager