CompuWorks Ltd.

Program Manager

• Manage Client communications
• Review project scopes and financial setup
• Set timelines & expectations
• Schedule project resources to complete project work
• Monitor project milestones and progress
• Submit/execute change orders as needed
• Consult with in-house subject matter experts
• Ensure project resourcing enters time into correct tickets/phases
• Review project documentation for completeness
• Have final say on project completion

Collections

• Maintain ownership of the AR Aging with respect to your assigned accounts
• Responsible for inbound and daily outbound collection calls and communications with clients
• Serve as a primary point of contact for clients regarding billing questions, account status, and payment-related inquiries
• Build and maintain professional, collaborative relationships with clients to encourage open communication and timely resolution of account matters
• Responsible meeting established performance metrics related to client outreach activity, including call and communication volume
• Drive measurable improvement in AR aging and past due balances through effective collections and issue resolution efforts
• Collaborate cross functionally to resolve customer disputes
• Assist with payment reconciliation and follow up on unapplied cash, discrepancies and bounced/failed payments
• Assist clients in navigating our customer billing portal, including guiding them through payment processing, autopay setup, and resolving related questions or issues
• Identify root causes and make recommendations for continuous improvement of AR and collections processes
• Negotiate payment plans, when necessary
• Prioritize proactive communications with customers to minimize losses associated with bad debt
• Demonstrate strong customer service skills when handling customer complaints and supporting issue resolution
• Notify management of any financial risk identified
• Make recommendations to put customers on credit hold
• Make recommendations for bad debt write offs
• Assist with cash flow forecasting
• Maintain knowledge of applicable laws, regulations, and compliance standards
• Meet deadlines communicated by management
• Maintain accurate and detailed account notes and collection activity logs
• Maintenance of records for auditing purposes
• Assist with yearly audits
• Additional projects and reporting, as needed

Collections Specialist

• Maintain ownership of the AR Aging with respect to your assigned accounts
• Responsible for inbound and daily outbound collection calls and communications with clients
• Serve as a primary point of contact for clients regarding billing questions, account status, and payment-related inquiries
• Build and maintain professional, collaborative relationships with clients to encourage open communication and timely resolution of account matters
• Responsible meeting established performance metrics related to client outreach activity, including call and communication volume
• Drive measurable improvement in AR aging and past due balances through effective collections and issue resolution efforts
• Collaborate cross functionally to resolve customer disputes
• Assist with payment reconciliation and follow up on unapplied cash, discrepancies and bounced/failed payments
• Assist clients in navigating our customer billing portal, including guiding them through payment processing, autopay setup, and resolving related questions or issues
• Identify root causes and make recommendations for continuous improvement of AR and collections processes
• Negotiate payment plans, when necessary
• Prioritize proactive communications with customers to minimize losses associated with bad debt
• Demonstrate strong customer service skills when handling customer complaints and supporting issue resolution
• Notify management of any financial risk identified
• Make recommendations to put customers on credit hold
• Make recommendations for bad debt write offs
• Assist with cash flow forecasting
• Maintain knowledge of applicable laws, regulations, and compliance standards
• Meet deadlines communicated by management
• Maintain accurate and detailed account notes and collection activity logs
• Maintenance of records for auditing purposes
• Assist with yearly audits
• Additional projects and reporting, as needed.

QA Automation Engineer

• Enable success on the Rewst platform by building and troubleshooting RPA workflows
• Design RPA workflows and implement API integrations with MSP platforms such as ITGlue, Connectwise, Acronis and Microsoft Office 365
• Provide both proactive and reactive support to internal departments as well as clients
• Ensure seamless automation and optimization of processes

Robotic Process Automation Developer

Human Resources

• Serve as a trusted point of contact for employees and managers, providing timely, accurate, and supportive HR guidance.
• Support all stages of the employee lifecycle, including onboarding, offboarding, and internal employee changes, ensuring a smooth and positive experience.
• Maintain employee records and HR documentation with accuracy and confidentiality.
• Handle sensitive information with professionalism, discretion, and sound judgment.
• Support recruiting efforts through job postings, candidate coordination, interview scheduling, and onboarding documentation.
• Partner with hiring managers to help create a positive and organized candidate experience.
• Provide backup support for the international contractor lifecycle process.
• Support compliance, systems, and policy training initiatives across the organization.
• Assist with organizing training materials, resources, and internal knowledge documentation.
• Assist in improving HR processes, workflows, and standard operating procedures to create more efficient and scalable operations.
• Contribute to HR initiatives and projects that support employee engagement, operational effectiveness, and a positive company culture.
• Identify opportunities to improve HR systems, tools, and processes for greater efficiency and consistency.
• Support additional projects and initiatives as assigned by the Head of People & Culture.

Program Manager

Collections Specialist

Collections Specialist

Robotic Process Automation Developer

HR Consultant