Collections Specialist

CompuWorks Ltd.

Collections Specialist maximizing cash flow and improving days sales outstanding at IT partner Sourcepass. Responsible for managing accounts and serving as primary contact for clients on payment inquiries.

Posted 6/8/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Maintain ownership of the AR Aging with respect to your assigned accounts
Responsible for inbound and daily outbound collection calls and communications with clients
Serve as a primary point of contact for clients regarding billing questions, account status, and payment-related inquiries
Build and maintain professional, collaborative relationships with clients to encourage open communication and timely resolution of account matters
Responsible meeting established performance metrics related to client outreach activity, including call and communication volume
Drive measurable improvement in AR aging and past due balances through effective collections and issue resolution efforts
Collaborate cross functionally to resolve customer disputes
Assist with payment reconciliation and follow up on unapplied cash, discrepancies and bounced/failed payments
Assist clients in navigating our customer billing portal, including guiding them through payment processing, autopay setup, and resolving related questions or issues
Identify root causes and make recommendations for continuous improvement of AR and collections processes
Negotiate payment plans, when necessary
Prioritize proactive communications with customers to minimize losses associated with bad debt
Demonstrate strong customer service skills when handling customer complaints and supporting issue resolution
Notify management of any financial risk identified
Make recommendations to put customers on credit hold
Make recommendations for bad debt write offs
Assist with cash flow forecasting
Maintain knowledge of applicable laws, regulations, and compliance standards
Meet deadlines communicated by management
Maintain accurate and detailed account notes and collection activity logs
Maintenance of records for auditing purposes
Assist with yearly audits
Additional projects and reporting, as needed

Requirements

What you’ll need

Associate’s Degree preferred
5+ years with cash apps and collections experience required
Microsoft Office application experience required
Intermediate to Proficient Excel skills required
NetSuite experience a plus
ConnectWise Manage experience a plus
Stripe experience a plus
Strong verbal and written communication skills and interpersonal skills required
Demonstrated ability to prioritize work and manage multiple projects concurrently
Attention to detail
Maintain strict confidentiality of sensitive client and company information
Ability to work independently

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Opportunities for professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

cash applicationscollectionspayment reconciliationissue resolutionroot cause analysiscash flow forecastingauditingdata entryperformance metricsnegotiation

Soft Skills

customer servicecommunicationinterpersonal skillsattention to detailtime managementconfidentialitycollaborationproblem-solvingprioritizationindependence

Certifications

Associate’s Degree