Senior Client Experience Manager
Frontline Managed Services
ITSMServiceNow
Customer Success Specialist
Computershare UK
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $20 per hour
Job Level
Mid-LevelSenior
About the role
- Deliver high quality, empathetic service that makes a difference in people’s lives
- Use interpersonal and problem-solving skills to solve a variety of inquiries from clients’ valued shareholders
- Handle routine account updates to complex and time sensitive transactions
Requirements
- Skilled at adjusting tone and style to customer needs
- A clear communicator who keeps conversations calm and on track
- Confident handling a variety of customer questions with care and clarity
- A thoughtful decision maker and problem solver
- Detail-oriented, with a focus on accuracy and completeness
- Comfortable using technology to support customer needs
- Always looking for ways to improve and open to sharing ideas
- A supportive teammate who’s happy to help new colleagues
Benefits
- Being part of a welcoming, supportive and close-knit community, with experienced colleagues ready to help you grow
- Additional benefits such as recognition awards
- The opportunity to build your skills through our comprehensive 4-week training program, designed to give you the knowledge you need to succeed
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
interpersonal skillsproblem-solving skillscommunication skillsdecision makingattention to detailcustomer serviceteamworkadaptabilityempathyclarity
