Customer Success Manager

• Manage and resolve technical issues from our external Tier 1 support team
• Investigate and diagnose issues related to software, networks, and system configurations
• Act as the point of contact for escalated cases, ensuring clear communication with customers regarding troubleshooting steps and solutions
• Maintain accurate records of incidents and resolutions in the support ticketing system to ensure proper tracking and follow-up
• Work closely with Tier 2 and Tier 3 support teams, as well as other departments (e.g., development, product management), to resolve issues
• Develop and update documentation and knowledge base articles for common troubleshooting issues to assist other team members and improve response times

Customer Success Specialist I

Utilities Customer Success Manager

Utilities Customer Success Manager

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Customer Success Consultant

Senior Director of Customer Success