Computer World Services

Manager

• Lead incident management and restoration efforts.
• Coordinate response teams during major outages or critical events.
• Ensure proper documentation, root cause tracking, and reporting.
• Liaise with CBP Incident Managers and senior leadership.
• Drive continual service improvement through process evaluation

Incident Support Manager

Network Operations

• Lead Tier 1 operations during assigned 12-hour shifts in a 24/7 environment.
• Oversee incident intake, analysis, and escalation following ITIL procedures.
• Ensure adherence to service level agreements (SLAs).
• Maintain accurate shift logs and incident summaries.
• Mentor and evaluate Tier 1 personnel performance.

Network Operations Center (NOC) Lead

QA Engineer

• Ensure the integrity, accuracy, and reliability of data across systems by validating databases and data flows using Tricentis Tosca Test Data Management (TDM) or other government-directed tooling.
• Develop and maintain Data Quality & Management Test Plans and validate ETL/ELT workflows, data lineage, and transformation rules.
• Lead project team to deliver contracted services and effectively support the customer’s mission accomplishment.

Data Quality Engineer

Project Manager

• Directs daily staff and task activities to meet client work objectives, timelines, and requirements.
• Supervises assigned technical, non-technical, and administrative staff, including subordinate managers.
• Responsible for the delivery of quality task products, services, and deliverables through participation in reviews and audits.
• Serves as a liaison and focal point with clients to coordinate activities, negotiate tasks, and solve problems.
• Responsible for coordinating and monitoring subcontractor activities.

Project Manager – Team Lead

• Develop and maintain QA procedures for service delivery and releases.
• Support configuration and change management audits.
• Conduct reviews of performance data and documentation.
• Provide quality findings and recommendations to leadership.
• Ensure process alignment with ITIL and CBP quality frameworks.

Incident Support Manager

Network Operations Center (NOC) Lead

Data Quality Engineer

Project Manager – Team Lead

Quality Assurance Specialist