Incident Support Manager
Computer World Services
full-time
Posted on:
Location Type: Hybrid
Location: Ashburn • Virginia • United States
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About the role
- Lead incident management and restoration efforts.
- Coordinate response teams during major outages or critical events.
- Ensure proper documentation, root cause tracking, and reporting.
- Liaise with CBP Incident Managers and senior leadership.
- Drive continual service improvement through process evaluation
Requirements
- Bachelor’s in IT or related field.
- 10+ years in IT operations or network incident management.
- ITIL v3 and Certified Incident Manager (CIM) certifications.
- CCNA or CCNP certification.
- Prior DHS or CBP network operations experience.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
incident managementnetwork incident managementroot cause analysisprocess evaluation
Soft Skills
leadershipcoordinationcommunication
Certifications
ITIL v3Certified Incident Manager (CIM)CCNACCNP