Computer World Services

Network Operations Center (NOC) Lead

Computer World Services

full-time

Posted on:

Location Type: Hybrid

Location: Ashburn • Virginia • United States

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Job Level

Senior

Tech Stack

ServiceNow

About the role

  • Lead Tier 1 operations during assigned 12-hour shifts in a 24/7 environment.
  • Oversee incident intake, analysis, and escalation following ITIL procedures.
  • Ensure adherence to service level agreements (SLAs).
  • Maintain accurate shift logs and incident summaries.
  • Mentor and evaluate Tier 1 personnel performance.

Requirements

  • 5+ years of NOC or Tier 1 support experience.
  • CompTIA Network+ or ITIL v3 certification.
  • Familiarity with monitoring and ticketing systems (e.g., SolarWinds, ServiceNow).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
NOC supportTier 1 supportincident analysisincident escalationservice level agreementsshift logsincident summaries
Soft Skills
mentoringperformance evaluation
Certifications
CompTIA Network+ITIL v3