Computacenter

IT Team Manager – Senior Operations Coordinator

Computacenter

full-time

Posted on:

Location Type: Hybrid

Location: California • New York • United States

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Job Level

Senior

About the role

  • operationally manage employees and teams at a work package level in a Contractual Services deal
  • act as the first point of contact for technical content for onsite service personnel and customers
  • ensure efficient and quality-assured service delivery of entire work packages
  • support responsible teams in case of technical problems, e.g. in route cause analysis
  • assess and assign up customer complaints or risks in service delivery
  • provide feedback to service management/delivery leadership if necessary
  • receive, process and respond to customer complaints in accordance with defined complaint management

Requirements

  • At least 2 years of professional experience
  • operational and management experience and knowledge
  • Operational management of internal and external employees as well as management of Internal Service Provider (ISP)
  • ITIL Foundation Certification
  • ability to communicate to appropriate levels
  • ability to articulate three core Computacenter principles:
  • Know Your Company;
  • Know Your Customer;
  • Know Your Contract
  • adequate ability to lead a support team
  • ability to perform well under high pressure
  • appropriate, professional appearance
  • ability to build and maintain good relationships with relevant levels of the client/team
  • good communication skills
  • high degree of independence and organizational skills
  • decision-making and problem-solving skills
Benefits
  • competitive compensation plans
  • long-term career opportunities
  • attractive mix of benefit plans to contribute to good health, future financial security, and peace of mind
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
operational managementcommunicationleadershiprelationship buildingdecision-makingproblem-solvingorganizational skillsability to perform under pressureindependencecustomer service
Certifications
ITIL Foundation Certification