Lead and manage the delivery of run and change services
Objectively manage performance of internal and partner delivery teams
Continually improve efficiency & effectiveness of delivery processes and services
Identify risks in service delivery and take measures to eliminate or avoid risks
Support the account strategy and ensure a joined-up team presentation to the customer
Contribute to and deliver against a communications plan, ensuring clear & consistent messaging
Support Group Services in the negotiation and agreement of contract changes
Manage the finances of your account to ensure accurate forecasting and cost management
Work with the Service Director/Lead to define and support the engagement strategy with the customer

Requirements

Legally eligible to work in the United States
Bachelor’s degree in Business, Information Technology or related field, or equivalent experience
Experienced practitioner in IT Service Management
Trained in ITIL, possibly to Expert status
Good knowledge and experience of SAP, MS Office and MS Teams
Excellent attention to detail
Strategic thinking and tactical execution skills
Good knowledge of the IT industry and understanding of IT technologies and products
Excellent written and verbal communication skills
Comfortable communicating with colleagues in different countries where English is not the first spoken language
Good self-organization and time management skills
Ability to prioritize and handle multiple requests simultaneously
Ability to build trust, be assertive when required and show initiative and enthusiasm
Resilience, and able to deal with stressful situations
Business and financial acumen with strong analytical skills
Demonstrated understanding of product supply chains
Commercially astute

Benefits

competitive compensation plans
long-term career opportunities
attractive mix of benefit plans to contribute to good health
future financial security
peace of mind

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT Service ManagementITILSAPMS OfficeMS Teamsfinancial managementforecastingrisk managementanalytical skillsproduct supply chains

Soft Skills

attention to detailstrategic thinkingtactical executionwritten communicationverbal communicationself-organizationtime managementprioritizationtrust buildingresilience

Certifications

Bachelor’s degreeITIL Expert